What are the responsibilities and job description for the Account Manager position at Freeman Landcape Inc.?
Freeman Landscape Inc., a distinguished landscape and irrigation company in eastern North Carolina, is seeking a dedicated Account Manager to join our team. This role is pivotal in maintaining and enhancing client relationships, ensuring service excellence, and driving account growth. As a certified Minority Business Enterprise (MBE) and Woman-Owned Business Enterprise (WBE), we pride ourselves on our commitment to diversity and quality service. Located in the vibrant Wilmington area, our company offers a unique opportunity to work in a community that blends historic charm with modern amenities.
Responsibilities
- Serve as the primary point of contact for an assigned portfolio of maintenance accounts, ensuring client satisfaction and retention.
- Conduct regular site visits and communicate with clients to address concerns, provide updates, and propose enhancements or additional services.
- Build strong relationships with clients to identify opportunities for upselling and account growth.
- Collaborate with the Maintenance Director to establish goals and ensure alignment with company objectives.
- Work closely with operations managers and maintenance supervisors to ensure services are executed to client specifications and company standards.
- Monitor the progress and quality of work across accounts, addressing any issues or inefficiencies.
- Develop and oversee maintenance schedules for assigned accounts, ensuring timely completion of services.
- Prepare and manage budgets for accounts, tracking costs, and ensuring profitability.
- Conduct site inspections to ensure landscapes meet client expectations and company quality standards.
- Maintain accurate records of account activity in Aspire, including client interactions, schedules, and sales pipelines.
- Provide regular reports to the Maintenance Director on account performance, client satisfaction, and revenue generation.
Qualifications
- 5 years of experience in landscaping, account management, or a related field, with a focus on client relationships and team coordination.
- Bachelor’s degree in Horticulture, Landscape Management, related field, or equivalent experience preferred.
- Proven ability to manage multiple accounts simultaneously and prioritize tasks effectively.
- Proficiency in budgeting, scheduling, and project management software.
- Knowledge of horticultural practices, maintenance equipment, and safety standards.
- Strong communication and interpersonal skills, with the ability to build and maintain client relationships.
- Proficient in Microsoft 365 or equivalent programs, previous experience in Aspire is a plus.
Benefits
- Competitive salary based on experience and qualifications.
- Opportunities for professional development and career advancement.
- Comprehensive health and wellness benefits.
- Paid time off and holidays.
- Supportive and inclusive work environment.