What are the responsibilities and job description for the Resident Services Manager position at Freeman Webb Company?
Description : Job Title
Assistant Manager
Reports To
Community Manager
Supervises Job Title
Trainee or Leasing Consultant as specified by the Community Manager.
Description of Position
The Assistant Manager handles leasing activities including, but not limited to : meeting and greeting the public, answering the telephone, demonstrating the model / community, verifying applications for residency, executing marketing and related forms and / or reports, making call-backs to potential residents, drawing up leases for signatures, receiving notices to vacate, preparing the weekly overview, walking the grounds on a routing basis to ensure that curb appeal standards are being met, training new employees in leasing as requested by the Community Manager, preparing promotional items for the new residents (such as mailers), delivering lease renewal letters, and inspecting supply inventories on a routine basis to ensure that the property has an adequate supply of marketing items.
The Assistant Manager will also handle routine administrative duties. These duties include, but are not limited to : posting rent and preparing bank deposits, writing work orders, inspecting apartments recently vacated to determine the disposition of the security deposits, preparing routine maintenance reports, ordering office supplies when needed, training new employees as requested by the Community Manager, preparing late rent letters, preparing lease renewal letters, and assisting the Community Manager with various managerial reports as requested.
The Assistant Manager may also perform the following : making off site marketing calls in order to gain exposure and encourage businesses to inform their employees of the property, preparing and then analyzing the market study and grid comparison and making recommendations, shopping the competition when needed coupled with the experience to recognize when it is needed, handling all of the business calls including the pre-planning and literature needed, pricing and policy recommendations, and handling special marketing projects when necessary.
In addition to the duties mentioned above, the Assistant Manager may also perform some or all of the duties of a Social Director, such as preparation of the community's newsletter, planning the community's social activities, and resident retention programs.
In the absence of the Community Manager, the Assistant Manager may be called upon to assume Management responsibilities.
Requirements :
Experience Requirements
Computer experience and tenure with the company of at least twelve months with at least six of those months spent in the position of Leasing Consultant or Community Manager or higher.
Skills Required
Must have demonstrated leasing ability coupled with talent and desire to deal with the public on a continuing basis. Must have demonstrated strong leadership skills and have thorough knowledge of policies and procedures. Must have the ability to recognize problems and recommend solutions and have superior leasing abilities. Must be proficient in on-site computer hardware and software applications. Must have physical abilities to effectively communicate with prospects / residents as well as the dexterity to tour prospects / residents to apartments on multiple floors or access varied terrain.
Other Requirements
Must have a valid driver's license and reliable means of transportation.
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