What are the responsibilities and job description for the Account Manager position at Freeman?
About Us
Sparks is a live digital brand experience agency. We specialize in creating connection–-real human connection–-onsite, online, or anywhere. Through a mix of sound strategy, breakthrough creative and flawless execution, we create memorable trade show exhibits, live and virtual events, brand activations, retail stores, corporate environments and other immersive experiences that deepen relationships, inspire action, and build trust and we do it all over the world.
Summary
The Account Manager will act as liaison on specific account projects by coordinating work with all internal departments; facilitating information between design, detailing, estimating, production, client(s) and Account Director(s) and tracking production and deadlines to ensure continued progress of client workflow. Be responsible for all of the daily tactical activities, affording the Account Owner(s) time to invest in building stronger relationships with existing clients and cultivating new clients. Applicants must have knowledge and experience in the tradeshow industry.
This position will support our Growth team and is eligible to work a remote schedule.
Essential Duties & Responsibilities
Interact and communicate directly with client.
Manage client tradeshow schedule & calendar.
Maintain and update all internal processes, schedules and communications.
Schedule and manage account, design and production meetings (Account Owner to participate depending on size and magnitude of project).
Direct / manage show service requirements with Client Services Dept.
Manage and process client estimates and invoicing.
Project management of all projects, varying in scope and size per the direction of the Account Owner.
Prepare all written correspondence.
Management of Graphic needs, approvals and tracking.
Some travel required for on-site support including supervision of installation / dismantle and third-party vendors and meeting all client needs.
Subscribe to the company's Mission Vision Values statement.
Participate as a team player in providing overall value to the company.
Other duties as assigned.
Education & Experience
Bachelor’s degree preferred, High School Diploma or Equivalent with relevant work experience required.
A minimum of two years of account management experience in the tradeshow or related industry.
Proficient in Microsoft Office and Google Docs.
Ability to anticipate problems, pro-actively determine solutions and multi-task.
Ability to be adaptable and flexible.
Ability to communicate clearly and professionally (verbal & written).
Ability to work flexible hours under extreme pressure and deadlines.
Ability to manage several projects at one time and changing priorities.
Ability to assume responsibility for completion of projects in the absence of direct supervision.
Ability to operate within a fast-paced environment.
Excellent written, verbal and interpersonal communication skills.
Travel Requirements
Travel 25% to 50%
What We Offer
Freeman provides benefits that aim to empower our people and their families to thrive mentally, physically, and financially. These are a handful of the types of programs and benefits our full-time people may be eligible for. There may be some variances in specific benefits across regions.
Medical, Dental, Vision Insurance
Tuition Reimbursement
Paid Parental Leave
Life, Accident and Disability
Retirement with Company Match
Paid Time Off
Diversity Commitment
At Freeman, our commitment to diversity and inclusion is helping us to create not only a great place to work, but also an environment where our employees, our customers and our communities around the world can reach their goals and connect with each other. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, veteran status and other characteristic protected by federal, state or local laws.
LI-Remote
