What are the responsibilities and job description for the Director of Continuous Improvement position at Freeman?
FREEMAN Director of Continuous Improvement Chicago , Illinois Apply Now
Freeman is a global leader in events, on a mission to redefine live for a new era. With a data-driven approach and the industry’s largest network of experts, Freeman’s insights shape exhibitions, exhibits, and events that drive audiences to action. The integrated full-service solutions leverage a 97-year legacy in event management as well as new technologies to deliver moments that matter.
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Summary
As Director of Continuous Improvement, you’ll be an instrumental part of the regional Event and Exhibit Services team which is responsible for executing operational requirements for events at branches within the geographic region. Reporting to the EVP of Operations, this is a highly visible role where you’ll need to use your lean manufacturing, analytical skills, project management experience, and expertise in operational transformation to execute strategy and continuous improvement projects across the region. This role will support and lead efforts around identifying, planning, developing and implementing quality and continuous improvement practices that deliver improved service, lower costs, improved quality, and ensuring reliability / consistency, with scalability to other regional branches.
This position will support our Event & Exhibit Services team. The position follows an in-person schedule working full-time in-office and / or show-site based out of Chicago, IL.
Key Responsibilities
- Lead and / or support priority projects that drive cost efficiency, operational efficiency, better customer service, and / or better controls as outlined by the business.
- Scope and manage projects day-to-day.
- Own key stakeholder relationships (including cross-functional).
- Develop knowledge and understanding of risks and dependencies to assess the impact of issues and make useful recommendations to impacted stakeholders.
- Partner with various project managers and key stakeholders to develop an agreed engagement and escalation process; include risks and issues where dependencies have been identified.
- Analyze existing processes, procedures, and methods to ensure and promote effective business and systems operations through standardization, improvement, simplification, discontinuance, or other possible methods.
- Perform evaluations and experiments and collect data to support changes in products / process.
- Write experience reports detailing experimental design, results, and conclusions, and present them to appropriate departments and management for review and comments.
- Design and develop processes to optimize efficient process flow, reduce process or product variability and costs, improve process capability, and improve employee safety.
- Plan, lead, and oversee the activities related to the analysis, design, implementation, execution, and operational management of the projects.
- Develop Key Performance Indicators and business processes which will support sustaining improvements into the future.
- Ensure that process techniques are in alignment with the corporate goals and quality policy.
- Other duties as assigned.
Education & Experience
Travel Requirements
Travel 50% to 75%.
What We Offer
Freeman provides benefits that aim to empower our people and their families to thrive mentally, physically, and financially. These are a handful of the types of programs and benefits our full-time people may be eligible for. There may be some variances in specific benefits across regions.
Diversity Commitment
At Freeman, our commitment to diversity and inclusion is helping us to create not only a great place to work, but also an environment where our employees, our customers and our communities around the world can reach their goals and connect with each other. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, veteran status and other characteristic protected by federal, state or local laws.
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