What are the responsibilities and job description for the Operations Supervisor position at Freeman?
About Us
Freeman is a global leader in events, on a mission to redefine live for a new era. With a data-driven approach and the industry’ largest network of experts, Freeman’s insights shape exhibitions, exhibits, and events that drive audiences to action. The integrated full-service solutions leverage a 97-year legacy in event management as well as new technologies to deliver moments that matter.
Summary
It is the responsibility of the Supervisor Operations to lead, supervise, and support the operations team at show site and in the Branch Office while keeping job costs at the lowest possible level and maintaining quality and safety standards. Professionally interacts with customers, team members, and third-party vendor / partner representatives to provide the highest level of service excellence. Freeman is driven by purpose and our values : integrity, empathy innovation, enthusiasm performance excellence, and collaboration.
This position will support our Event & Exhibit Services team. The position follows an in-person schedule working full-time in-office and / or show-site based out of Nashville, TN.
Essential Duties & Responsibilities
Directly supervise team members
Carry out supervisory responsibilities in accordance with the Company's policies and applicable laws
Train team members, appraise performance, reward, and discipline team members
Participate in the hiring and firing decisions as required
Address complaints and resolve problems with team members
Plan, organize, and direct Operations Department activities to ensure 100% customer satisfaction
Study production schedules, estimate team member hour requirements for completion of job assignment, and assign standby labor, as necessary
Work with account executive to be sure their needs are met
Schedule area foreman and place labor calls
Schedule radios, scooters, scissor lifts, boom lifts, trailers, trucks, and forklifts as required
Interpret specifications, blueprints, and job orders to team members, and assign duties as appropriate
Recommend measures to improve production methods, equipment performance, and quality of product
Suggest changes in working conditions and use of equipment to increase efficiency of department, or crew
Lead operations team members in maintaining high morale and work standards and build teamwork among the department
Maintain time and production reports
Estimate, requisition, and inspect all job-related materials
Confer with other supervisors to coordinate activities of individual departments
Perform activities of team members supervised as needed
Prepare labor requirements and always ensure adequate coverage
Schedule move-in and move-out time to eliminate as much overtime as possible
Ensure operations team members comply with company policies and adhere to all safety guidelines
Maintain communication with the Account Executive and the Service Desk and advise of any problems that may affect their operation
Prepare initial accident reports in accordance with the Risk Management Manual
Ensure operations equipment is well maintained and that housekeeping meets company standards
Submit final paperwork to the Operations Director including reports on team member performance, shop cooperation, and material usage of the show
Perform other duties as assigned
Education & Experience
High School Diploma or equivalent
Two years of supervisory experience
Two years of show site freight, decorating and / or I&D experience
Working knowledge of MS Word and Excel
Carpentry skills required
What We Offer
Freeman provides benefits that aim to empower our people and their families to thrive mentally, physically, and financially. These are a handful of the types of programs and benefits our full-time people may be eligible for. There may be some variances in specific benefits across regions.
Medical, Dental, Vision Insurance
Tuition Reimbursement
Paid Parental Leave
Life, Accident and Disability
Retirement with Company Match
Paid Time Off
Diversity Commitment
At Freeman, our commitment to diversity and inclusion is helping us to create not only a great place to work, but also an environment where our employees, our customers and our communities around the world can reach their goals and connect with each other. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, veteran status and other characteristic protected by federal, state or local laws.
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