What are the responsibilities and job description for the Host/Hostess position at Freemason Abbey?
Job Overview
We are seeking a friendly and organized Host/Hostess to join our dynamic team. In this role, you will be the first point of contact for our guests, providing a warm welcome and ensuring a positive dining experience. You will manage reservations, greet guests, and assist in maintaining the flow of the restaurant. Your excellent customer service skills will help create a welcoming atmosphere that keeps guests coming back.
Responsibilities
- Greet guests upon arrival with a friendly demeanor and ensure they feel welcomed.
- Manage reservations and seating arrangements efficiently to optimize table turnover.
- Communicate wait times clearly to guests and provide updates as necessary.
- Assist in maintaining cleanliness and organization of the front-of-house area.
- Handle phone inquiries with professionalism, providing information about menu items and restaurant services.
- Collaborate with servers and kitchen staff to ensure smooth operations during busy periods.
- Address guest concerns promptly and effectively to enhance their dining experience.
- Utilize the POS system for managing reservations and tracking guest preferences.
Skills
- Strong customer service skills with a focus on guest relations.
- Excellent phone etiquette for handling inquiries and reservations.
- Effective communication skills to interact with guests and team members.
- Experience in a restaurant or food service environment is preferred.
- Knowledge of hospitality principles to create a welcoming atmosphere.
- Ability to multitask in a fast-paced environment while maintaining attention to detail.
- Familiarity with POS systems is a plus but not required; training will be provided.
Join us as we strive to provide exceptional service in a vibrant dining atmosphere!
Job Type: Part-time
Pay: From $16.00 per hour
Expected hours: 15 – 25 per week
Benefits:
- Dental insurance
- Employee discount
- Flexible schedule
Shift:
- Day shift
- Evening shift
Experience:
- customer service: 1 year (Required)
Shift availability:
- Day Shift (Preferred)
- Night Shift (Preferred)
Ability to Commute:
- Norfolk, VA 23510 (Required)
Work Location: In person
Salary : $16
