What are the responsibilities and job description for the Customer Service Representative position at Freemont Yardley Search?
Overview
Responsible for all customer service and order entry duties including, but not limited to, order entry, inventory inquiries, pricing information, invoicing, and credit memos for domestic customers.
Duties
- Duties include answering phones, data entry of orders/Debits/Credits/RMA’s, providing shipment confirmations, invoices and credit memos.
- Manage inbound phone queue to ensure customer calls are handled in a timely manner.
- Provide accurate information on pricing, stock availability, backorders and shipping.
- Maintain organized customer files, hard copies and electronic files as required.
- Cross-train new employees as needed to support onboarding and work transitions.
- Provide product and/or account support.
- Aid during audits by representing the local team during the audit and pull necessary documents.
Job Specifications/Skills
- 3 years’ experience in professional Customer Service environment.
- 2 years’ experience in Customer Service.
- 2 years’ experience JD Edwards required
- Computer Skills: Intermediate to Advanced knowledge of Microsoft Word, Excel and Outlook.
- Physical ability to lift, move and/or carry minimum of 25 pounds
- High School diploma required; AS degree preferred.
- Travel 5-10%
Salary : $22 - $25
