Property Manager

At Freestone, the Property Manager is responsible for overseeing the daily operations of a portfolio of scatter site multifamily properties.  This role will focus on ensuring financial success, operational excellence, and exceptional resident experiences. Strong leadership, a focus on innovation, and the ability to manage complex challenges with a proactive mindset is a necessity. By fostering a strong team collaboration, the Property Manager will drive the success of Freestone’s mission to create thriving communities.

Key Responsibilities: 

Leadership and Team Management:

• Manage a team of property management experts across all operations of the portfolio
• Lead by example, setting standards for professionalism, accountability, and collaboration.
• Mentor and inspire team members, fostering professional growth and high performance outcomes.
• Actively manage performance and morale, addressing challenges and celebrating achievements.
• Embrace a hands-on approach to problem-solving, demonstrating no task is beneath the role.

Property Operations

• Manage daily property operations to ensure compliance with regulations and company standards
• Oversee repair and maintenance activities for timely and professional resolution of service requests
• Coordinate with our centralized Unit Turnover team for efficient and complete unit turns, inspections, and move in / move outs
• Manage preventative maintenance schedules and ensure your portfolio meets established safety and quality standards.
• Respond promptly to resident concerns and foster an environment of trust and satisfaction.
• Lead efforts to enhance resident engagement through innovative programs and communications.
• Support and lead special projects

Financial Management

• Manage and Monitor property budgets to ensure financial success of the assets
• Analyze financial reports, identifying opportunities to optimize revenue and control expenses.

·       Review monthly rent billing and monitor collections efforts with our centralized collections team

• Approve and reconcile vendor invoices, ensuring compliance with company policies.

Compliance and Risk Management

• Maintain compliance with Fair Housing, ADA, and other regulations governing NYC multifamily properties.
• Work with our compliance team to proactively address violations or risks, ensuring timely resolution and adherence to policies.
• Maintain accurate documentation and audit records to meet company and regulatory standards.

Software and Technology:

• Maintain our Property Management Software to ensure systems are accurate at all times.
• Identify and implement process improvements to enhance efficiency and resident satisfaction.
• Provide actionable feedback to improve existing systems and contribute to technological innovation.

Marketing and Leasing Support:

• Work in conjunction with our centralized leasing experts to facilitate all leasing activities
• Partner with marketing to develop strategies that enhance property visibility and success.
• Monitor competitive market conditions and adjust practices accordingly.
• Maintain Yardi with all accurate leasing information, including regular leasing audits, and financial audits.

Legal

• Review arrears/collections/delinquency and work with our collections team to document all tenant and legal correspondence and conduct consistent follow ups.   
• File, record and audit all DHCR filings, maintain annual compliance.
• Review tenant applications for rent relief programs and renewals

Additional Responsibilities:

• Support all Freestone operations as needs arise, adapting to evolving company priorities.
• Respond swiftly to emergency situations, managing expectations with residents, vendors, and internal teams.
• Coordinate with other departments to ensure smooth transitions during property acquisitions, renovations, or operational changes.
• Foster relationships with third-party vendors and contractors
• Assist in developing and implementing company-wide initiatives and programs
• Provide back-up support to other properties within the portfolio during staff absences or periods of high demand.

QUALIFICATIONS:

• 5 years of property management experience
• Deep understanding of the NYC rental market and housing regulations
• Experience with Yardi required
• Proven ability to lead and motivate teams, with a strong track record of operational success.
• Expertise in financial management, including budgeting, forecasting, and reporting.
• Strong communication and relationship-building skills with investors, residents, and team members.
• Tech-savvy and adaptable to evolving tools and platforms; Yardi experience preferred.
• Extreme attention to detail and the ability to manage competing priorities in a fast-paced environment.