Associate Resource Manager

It's fun to work in a company where people truly BELIEVE in what they're doing!

We're committed to bringing passion and customer focus to the business.
 

The Associate Resource Manager will coordinate staffing needs, ensuring smooth operations by aligning the right talent with the right roles. This role will focus on building solid relationships with associates and leadership to foster collaboration and drive team success.

In this role, the Associate Resource Manager will manage interviewing candidates to ensure new hires settle in smoothly. This role will also help manage day-to-day associate relations and keep everything running efficiently. By completing these tasks, the Assistant Resource Manager will make a difference in how Steel Toe Talent meets operational needs and stays competitive in the market.  

SUCCESS FACTORS:    
We will know the Associate Resource Manager is successful when there is:

•    Ability to match the right associates with the right roles based on skill set, project needs, and availability.  
•    Building and maintaining solid relationships with Associates, Talent Acquisition Team, Operations Team, and relationships with new customers.  
•    Regular check-ins, timely resolution of issues, and creating a supportive environment for Associates.  
•    Flexibility in reallocating resources when project scopes or timelines shift. 
•    Exceeding client expectations by providing the right resources at the right time.  

BEHAVIORAL CHARACTERISTICS:  

•    Servant Leader mentality that allows them to lead and inspire their team, set clear goals and expectations, and effectively delegate responsibilities. 
•    Operates with high ethical standards and integrity. Exercises confidentiality concerning FHI associates and corporate information matters and exhibits high business and personal integrity consistent with FHI’s Purpose, Vision, and Values.
•    Ability to convey information and expectations to associates and customers.  •    Effective in both verbal and written communication to ensure transparency and clarity.  
•    Adaptability in handling unexpected changes or challenges and staying calm under pressure.  
•    Works effectively with Talent Acquisition, Operations, and HR teams to meet project goals. 
•    Ability to coordinate between different departments and customers, fostering the FHI culture to serve others.  
•    Efficient in balancing associate needs with operational goals.  
•    Leads by example, demonstrating professionalism, reliability, and accountability.  
•    Ensures accuracy in managing resources, scheduling, and tracking performance.  

ESSENTIAL JOB DUTIES AND RESPONSIBILITIES:  

•    Oversee the allocation of associates to projects, ensuring staffing levels meet client and operational needs. 
•    Monitor and adjust associate assignments based on project timelines, associate availability, and client requirements. 
•    Ensure the right associates are deployed to the right roles, matching skill sets with project demands. 
•    Conduct regular check-ins with associates to assess availability, project satisfaction, and performance. 
•    Work closely with the Talent Acquisition team to identify staffing needs, support recruitment efforts, and attend hiring events. 
•    Provide feedback on associate quality and adjust recruitment strategies accordingly. 
•    Ensure new associates are effectively integrated into the workforce and assigned to appropriate projects. 
•    Conduct thorough interviews and make informed hiring decisions, ensuring the selection of candidates who best align with the company’s values, skills requirements, and long-term success of Steel Toe Talent.  
•    Maintain strong relationships with clients, acting as the key contact for resource-related concerns. 
•    Identify opportunities to streamline resource management processes, improving efficiency and effectiveness. 
•    Train and develop associates on job-specific skills, emphasizing safety protocols, company procedures, and best practices to ensure a safe and efficient work environment. 
•    Ensure that all practices comply with company policies, labor laws, and industry regulations. 
•    Serve as the Office Manager by overseeing office supplies, maintaining organization, and ensuring a tidy workspace in collaboration with cleaning services. 
•    Partner with the Business Development team to support office initiatives, facilitate client meetings, and contribute to the growth of Steel Toe Talent. 

PHYSICAL REQUIREMENTS:
•    Office and warehouse environment.    
•    This role requires a full–time onsite presence Monday through Friday to ensure smooth daily operations within the office environment. 
•    Prolonged periods of sitting at a desk and working on a computer.  
•    Must be able to work in the office and warehouse environment most days of the week; this is not a remote position but may have some remote flexibility.  
•    Some out-of-state travel may be required.  

QUALIFICATIONS:

•    Experience managing customer relationships.
•    Minimum of one year of experience working with associates in non-traditional office environments is preferred (distribution, manufacturing, retail, supply chain, etc.)
•    Experience in training and developing associates on job-specific skills, emphasizing safety protocols, company procedures, and best practices to ensure a safe and efficient work environment. Ensure that all resource management practices comply with company policies, labor laws, and industry regulations. 
•    Ability to conduct thorough interviews and make informed hiring decisions, ensuring the selection of candidates who best align with the company’s values, skills requirements, and long-term success of Steel Toe Talent.  

Education:
We believe that skills and experience are what truly matter. While education can be a valuable asset, it is not required to succeed in this role.

Experience:

Knowledge/Skills:

•    Must have a valid Driver’s License.  
•    Excellent verbal and written communication skills.   
•    Excellent interpersonal and customer service skills.  
•    Excellent organizational skills and attention to detail.  
•    Strong business acumen, including diagnosing and analyzing problems and driving appropriate solutions.  
•    Operate at a strategic level and tactical operations level.
•    Data-oriented decision-maker.  
•    Strong consultative partnering skills.

How We Work at FHI:  

We take pride in doing things right, including how we treat our employees. We offer: 

• Competitive Salary. 
• All necessary equipment was provided. 
• Benefits: Medical, dental, vision, 401k & paid time off!  

This full-time, exempt-level position requires working varied hours to accommodate operational needs, independent judgment, and discretion in decision-making consistent with FHI’s Purpose, Vision, and Values. 

 Ready to apply?  

If you want to take the first step in building a career where you are rewarded for working hard, click “Apply now” or visit our Careers page to apply. 

By submitting this application, you are providing consent for FHI to contact you via phone (call or text) or email. 

FHI provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.  

Additional Location:

If you like wild growth and working with happy, enthusiastic over-achievers, you'll enjoy your career with us!