Customer Service Representative / Carrier Manager for Freight Brokerage

Freight Network Co is an Authorized agent for DSV Road Inc.

In 1976, ten independent hauliers joined forces and founded DSV in Denmark. Since then, DSV has evolved to become the world's 5th largest supplier of global solutions within transport and logistics. Today, we add value to our customers' entire supply chain by transporting, storing, packaging, re-packaging, processing and clearing all types of goods. We work every day from our many offices in more than 80 countries to ensure a steady supply of goods to production lines, outlets, stores and consumers all over the world. Our reach is global yet our presence is local and close to our customers. Read more at www.dsv.com

Location: Laredo,TX
Job Posting Title: Account Manager, Freight Brokerage - Customer Service - Carrier Manager

Time Type: Full-Time

Summary

The Account Manager, Freight Brokerage is a key operational role for the DSV Road Inc. freight brokerage branches. They are responsible for ensuring and providing timely workflow tools and information including pricing approvals, negotiating with transportation providers to obtain the best rates and services, and troubleshooting any issues that may be escalated to them by the Carrier Sales team members. They are responsible for managing the branch’s house accounts, while continuously seeking out additional growth opportunities with clients.

Essential Duties And Responsibilities

• Negotiates with transportation carriers and providers to obtain, set rates and determine services available.
• Measures and monitors carrier’s service levels to ensure benchmarking is tracked within the VFT (Visual Freight Tracking) system.
• Provides direction and sets pricing guidelines for Carrier Sales team.
• Researches and determines growth opportunities within the branch’s house accounts.
• Prepares and distributes “load-build” reports for customers and carriers.
• Works directly with customers on the receipt and processing of transportation requirement requests.
• Assists in the training of Carrier Sales team members.
• Acts as a next level reviewer for troubleshooting errors and/or issues.
• Proactively handles customer shipment routing requests.
• Utilizes various transportation software systems to facilitate material movement, planning, and scheduling.
• Tracks and traces shipments from pickup through delivery to ensure accurate and up-to-date shipment information is being provided to customers.
• Ensures customer expectations are met or exceeded by completing accurate and timely scheduling/dispatching of trucks .

Other Duties

• Other duties and project work as assigned by manager

Supervisory Responsibilities (if Any)

• None

Education And/or Experience

MINIMUM REQUIRED QUALIFICATIONS (SKILLS, KNOWLEDGE AND ABILITIES REQUIRED)

• High School diploma.
• 5 years’ experience in logistics, transportation brokerage, or related field.

Computer Skills

SKILLS, KNOWLEDGE, AND ABILITIES

• Proficient with all Microsoft Office applications.
• Experience with transportation management systems.

Language Skills

• English (reading, writing, verbal)
• Spanish ( reading , writing, verbal)

Mathematical Skills

• Position requires strong mathematical skills for pricing and negotiating.

Other Skills

• Superior leadership, planning and organizing skills.
• Ability to work in a multi-tasked, fast-paced environment.
• Excellent interpersonal communication and problem-solving skills.
• Ability to work flexible hours.

Preferred Skills/Qualifications

• College degree in Logistics or Supply Chain.
• Previous management experience.
• 5 years’ industry experience.

Certificates, Licenses, Registrations or Professional Designations

• N/A

PHYSICAL DEMANDS

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.

While performing the duties of this job, the employee uses his/her hands to finger, handle or feel objects, tools or controls; reach with hands and arms; stoop, kneel, or crouch; talk or hear. The employee uses computer and telephone equipment. The employee also regularly lifts and/or moves objects up to 10 pounds. Specific vision requirements of this job include close vision and distance vision.

WORK ENVIRONMENT

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job.

While performing the duties of this job, the employee rarely is exposed to fumes or airborne particles, toxic or caustic chemicals. The noise level in the work environment is usually low to moderate.

Other Information

Able to travel as needed up to 5%.

Freight Network Co is an equal employment opportunity employer. Candidates are considered for employment without regard to race, creed, color, national origin, age, sex, religion, ancestry, veteran status, marital status, gender identify, sexual orientation, national origin, liability for military service, or any other characteristic protected by applicable federal, state or local law.
Freight Network Co reserves the right to defer or close a vacancy at any time.

Benefit Conditions:

• Only full-time employees eligible

COVID-19 Precaution(s):

• Social distancing guidelines in place
• Sanitizing, disinfecting, or cleaning procedures in place

Job Duties:

• Answer incoming customer inquiries
• Collaborate with management teams to stay updated on new products, services, and policies
• Engage with clients in a friendly and professional manner while actively listening to their concerns
• Offer support and solutions to customers in accordance with the company's customer service policies
• Other duties as requested

Communication method(s) used:

• Email
• Phone
• Chat

This Job Is:

• Open to applicants who do not have a college diploma

Work Remotely

• No

This Job Is Ideal for Someone Who Is:

• Dependable -- more reliable than spontaneous
• People-oriented -- enjoys interacting with people and working on group projects
• Adaptable/flexible -- enjoys doing work that requires frequent shifts in direction
• High stress tolerance -- thrives in a high-pressure environment

Job Type: Full-time

Pay: $30,000.00 - $35,000.00 per year

Benefits:

• Paid time off

Schedule:

• 8 hour shift
• Monday to Friday
• On call
• Weekends as needed

Education:

• Associate (Preferred)

Experience:

• Logistics: 2 years (Required)
• Transportation management: 2 years (Preferred)

Language:

• English and Spanish (Required)

Ability to Relocate:

• Laredo, TX 78045: Relocate before starting work (Required)

Work Location: In person

Salary : $30,000 - $35,000