Diesel Technician | Technician Apprentice

Job Description

Job Description

Salary : JOB SCOPE

DEPARTMENT : SERVICE DEPARTMENT - SAVANNAH

POSITION : SERVICE TECHNICIAN

Overview : Technicians play a critical role at Freightliner of Savannah / Augusta. Techs provide the

essential job of helping to keep trucks & trailers rolling down our highways by providing maintenance and

repairs. Our Customers depend on our Techs to perform high quality work in an efficient manner so that

they can get back on the road as soon as possible.

Our Company is a mid-sized family-oriented operation. We take care of each other, we work hard, and

we have a good time while we make a good living, serve our customers well, and make the world a better

place!

Job Objective : Professionally and efficiently diagnose and repair all assigned repairs and perform all

maintenance operations within industry standard repair time guidelines in order to provide all customers

with excellent customer service.

Reports to : Team Lead

Core Tasks :

Technicians typically repair or service heavy or medium duty trucks, usually Freightliner or Western

Star brands powered by Detroit or Cummins diesel engines. Occasionally the equipment may be

another brand of truck, trailers, or light duty vehicles.

All techs should have the ability to perform all levels of preventive maintenance services. Examples

include :

Changing engine, transmission, or axle oil and filters

Changing air filters and fuel filters

Checking batteries

Lubricating components

General vehicle inspections including brake systems, steering, wheels, suspensions

Communicate with Team Lead for work assignments.

Efficiently diagnose and repair assigned jobs.

Write a complete and accurate story of the repair containing the Complaint, Cause, and Correction.

Identify and determine parts required to complete the repair.

Identify warrantable repairs and prepare appropriate warranty documentation.

Ensure that all failed warranty parts are tagged and turned in.

Maintain work area appearance and work area safety.

Road test vehicles when necessary to diagnose malfunctions or to ensure that they are working

properly. Additional compensation is provided to technicians with a Commercial Drivers License.

Professionally use hand tools such as screwdrivers, pliers, wrenches, pressure gauges, and precision

instruments, as well as power tools such as pneumatic wrenches, torque wrenches, jacks and hoists.

Safely and proficiently operate basic shop equipment such as torch, bench grinder, pneumatic

grinder, hydraulic press, battery charger, and battery jump machine.

Inspect, test, and listen to defective equipment to diagnose malfunctions, using test instruments such

as laptop computers, analyzers, chassis charts, and pressure gauges.

Look up troubleshooting instructions in appropriate software programs and follow the instructions to

manufacturer standards.

Follow Company written processes relating to Technician job duties.

Perform on-line training and classroom training to ensure all dealership and factory training

requirements are met.

Travel as necessary to perform on-site repairs or attend training classes.

Any other duties required from time to time to operate a successful Service Department and Truck

Dealership.

Skill, Knowledge, Physical & Other Requirements :

High school diploma or equivalent

Knowledge of the English language including acceptable skills in spelling, meaning, and grammar

Basic mechanical knowledge and aptitude

Critical thinking skills

Good judgment

Basic computer skills

Complete set of tools in relation to skill level

Ability and desire to work well with others in a team environment

Positive attitude

Desirable Skills & Knowledge :

The following are desirable but not mandatory at entry level :

o Experience in a heavy truck service operation

o Detroit, Cummins, or Freightliner technical experience and certifications

o Commercial drivers license

Physical Requirements :

The physical requirements described here are representative of those that must be met by the technician

to successfully perform the essential functions of this job.

Regularly lift and / or move up to 25lbs, frequently lift and / or move up to 50lbs, and occasionally

lift and / or move up to 100lbs or more with the aid of tools or additional help.

Specific vision abilities required by this job include close vision, distance vision, peripheral vision,

depth perception and ability to adjust focus.

While performing the duties of this job, the technician is regularly required to stand, walk, sit, talk

or hear.

The technician is frequently required to use hands to finger, handle, or feel and reach with hands

and arms.

Ability to work in non-climate-controlled conditions.