Business Process Writer

PURPOSE: The primary purpose of this position is to assist Fremont Federal Credit Union in delivering the Best Advice, Best Service, and Best Products to promote healthy financial living. To accomplish this effort, this position must deliver outstanding service to internal team members in alignment with our established Service Standards. The Business Process Writer will produce effective written documentation of key FFCU procedures and guidelines. With the support of the VP Business Process Transformation, this position will work closely with subject matter experts (SMEs) and other internal stakeholders to analyze, recommend, author, and deliver high-quality documentation such as procedures, manuals, job aids, and forms to help ensure a consistent end-user experience for all FFCU employees. The employee will be responsible for translating complex information into clear, concise documentation by creating comprehensive and clear procedural/content instructions that align with our company’s standards and requirements.Writing skills will be invaluable in creating explicit documentation, helping staff understand both the overview and the details of various operational procedures.

ESSENTIAL FUNCTIONS

1. Analyze business processes to determine documentation requirements.

2. Validate and test new software/systems, develop training materials, and establish test scripts for user acceptance.

3. Gather information through research, SME interviews, source documents, and review of existing documentation.

4. Works closely with our leadership team to understand our business processes and document internal controls.

5. Write various types of clear and concise documentation, such as operation procedures, manuals, job aids, forms, and reference guides that comply with FFCU standards to assist team members in their day-to-day operations.

6. Perform regular assessments on the effectiveness of the documents produced.

7. Manage regular reviews with SMEs to maintain accuracy and completeness of documents.

8. Update, edit, and improve existing documents based on current FFCU writing standards, quality, and style guidelines.

9. Edit, standardize or revise materials prepared by others. Convert the materials into current templates when necessary.

10. Ensure that procedures are written in a user-friendly format and provide clear guidance to team members.

11. Participate in project teams and make recommendations on the types of documents and information necessary to achieve business goals.

12. Ensure procedural documentation complies with the company’s policies.

13. Collaborate with cross-functional teams to identify process improvement opportunities and make recommend changes to enhance efficiency and effectiveness.

14. Proficient in handling multiple projects and tasks while maintaining a high level of accuracy and efficiency.

15. Confident communicator, able to simplify and effectively share complicated information, and positively impacts the team and company through their understanding of procedural clarity.

16. Strong understanding of the importance of consistency and compliance in procedural design.

17. Maintains regular and reliable attendance.

18. Performs other duties as assigned.

OTHER DUTIES

Keeps work area neat and organized and keeps all confidential documents out of sight.

Qualifications

These specifications are general guidelines based on the minimum experience normally considered essential to the satisfactory performance of this position. The requirements listed below are representative of the knowledge, skill, and/or ability required to perform the position satisfactorily. Individual abilities may result in some deviation from these guidelines.

Preferred Experience

High school diploma or GED required. Bachelor’s or associate degree in Technical Writing, English, Communication, or a related field preferred. Experience in working directly or indirectly with financial operations/customer service teams preferred.

Skills/Abilities

Proficiency in Microsoft Office Suite and other relevant software tools. Strong organizational and time management skills, with the ability to prioritize tasks and meet deadlines. Excellent communication and interpersonal skills, with the ability to collaborate effectively with cross-functional teams. Strong writing and editing skills, with excellent attention to detail. Excellent listening, communication, and time management abilities. Sharp attention to detail. Capability to comprehend and write about complex, technical information. Ability to work independently with minimal supervision. Ability to organize and prioritize tasks in a flexible environment and can work on more than one task at a time. Must have the ability to manage pressure of meeting deadlines. Is responsible for producing high-quality work. Demonstrate verbal and written communication skills. Interpersonal skills – build relationships / prompt follow-up of questions and problems.

Decision Making

To exercise sound judgement when making decisions as they relate to position duties and the credit union’s policies and procedures.

Financial responsibilities

To be responsible for safeguarding the credit union’s assets by ensuring that policies and procedures are followed.

Physical Requirements

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Performing work through repetitive eye/hand coordination. Write using a pen/pencil or personal computer keyboard daily. Must be able to communicate through speaking and hearing and use visual acuity for examining and reading documentation. Position is required to sit, pull, push, reach, and use repetitive hand motions. Position may be required to work long or unusual hours on occasion. Ability to work overtime, attend meetings, seminars, and travel.

Working Conditions

Work is performed primarily indoors with some potential for exposure to safety and health hazards related to electronics work. May require periodic travel between branches. There is exposure to potentially hazardous conditions such as robbery. Employees are to receive detailed instructions and procedures to follow to minimize risk. In accordance with the American with Disabilities Act, it is possible that requirements may be modified to reasonably accommodate disabled individuals. However, no accommodation will be made which may pose serious health or safety risks to the employee or others or which impose undue hardships on the organization.

Work Authorization

FFCU requires that all employees be legally authorized to work in the United States, and it abides by all laws that prohibit the employment of undocumented foreign nationals. Any person employed must complete the federal Employment Eligibility Verification Form (I-9) within three days of hire.

Equal Opportunity

FFCU provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, ancestry, national origin, gender, gender identity, sexual orientation, marital status, religion, age, disability, results of genetic testing, or service in the military. Equal employment opportunity applies to all terms and conditions of employment.

Diversity Statement

FFCU is committed to creating and maintaining a workplace in which all employees have an opportunity to participate and contribute to the success of the business and are valued for their skills, experience, and unique perspectives. This commitment is embodied in FFCU policy and the way we do business.

Other Duties

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.

Job Types: Full-time, Temporary

Pay: $16.83 - $21.04 per hour

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Health savings account
• Paid time off
• Tuition reimbursement
• Vision insurance

Schedule:

• 8 hour shift
• Day shift
• Monday to Friday

Ability to Commute:

• Fremont, OH 43420 (Required)

Ability to Relocate:

• Fremont, OH 43420: Relocate before starting work (Required)

Work Location: In person

Salary : $17 - $21