Mortgage Processor

Purpose

The primary purpose of this position is to assist Fremont Federal Credit Union to live our Mission to deliver the Best Advice, Best Service, and Best Products to promote healthy financial living. To accomplish this effort this position must deliver outstanding service to members and team members in alignment with our established Service Standards. In addition, ensures the smooth, accurate, and timely processing of mortgage loan applications. This role involves gathering, verifying, and reviewing loan documentations, communicating with members to provide support and updates, and coordinating with underwriters to expedite the loan process in compliance with regulatory requirements.

Essential Functions

• Deliver outstanding service to both members and team members in alignment with Fremont FCU’s Service Standards.
• Meet all established performance goals for service as measured by the Internal Service Survey.
• Establishes loan files in the Mortgage Software Program and obtains complete and accurate documentation in compliance with all regulations and procedures.
• Scans mortgage documentation and files into the OnBase system and Loan Producer.
• Acts as a liaison between the members, loan originators, underwriters, and closing to ensure a helpful and friendly borrowing experience.
• Provide exceptional member service by addressing borrower’s questions and inquiries promptly and professionally ensuring a positive experience throughout the loan process.
• Verify and analyze loan documentation including income, deposits accounts, credit reports, appraisal, and title work, while maintaining compliance with all applicable federal and state regulations.
• Updating and verifying data in the Loan Producer system as needed.
• Request flood certification to identify if mortgaged property is or is not located in a flood hazard zone.
• Geocodes all subject property addresses to identify Metropolitan Statistical Area data for HMDA.
• Prepare and submit mortgage loan package to underwriting department for final approval.
• Submits loan closing documentation to title companies and reviews for accuracy and completeness and processes closing requirements.
• Responsible for handling non-public information (NPI) about members and adhere to all applicable internal NPI policies and procedures and protect the confidentiality of member information.
• Attends mortgage training workshops and seminars as assigned. Receives and reads notices, periodicals, and correspondence to maintain working knowledge on current mortgage lending regulations.
• Regular and Reliable attendance.

Other Duties

• Keeps area neat and organized. Keeps all confidential documents out of sight.
• Performs special assignments and other assigned duties as required.
• Assist with special projects in the department as needed.
• Keeps work area neat and organized. Keeps all confidential documents out of sight.
• Assist with other departments/branches when needed as instructed by Manager.

Qualifications

These specifications are general guidelines based on the minimum experience normally considered essential to the satisfactory performance of this position. The requirements listed below are representative of the knowledge, skill, and/or ability required to perform the position satisfactorily. Individual abilities may result in some deviation from these guidelines.

Preferred Experience

High school Diploma or equivalent. Associate or bachelor’s degree in finance, business administration, or related field preferred. Minimum of 1-3 years of experience in mortgage loan processing, loan origination, or a similar role in the banking or credit union industry.

Skills/Abilities

Well-developed communication skills needed, both written and verbal, to communicate with members clearly and concisely, and all levels of management, staff, and vendors. A high degree of interpersonal skills is required. Well-developed verbal and written communication skills, member relations and interpersonal skills, accurate data input skills, and knowledge of credit union products, services, policies, and procedures. Ability to organize and prioritize tasks in a flexible environment and to work on more than one task at a time. Ability to work independently with minimal supervision. Ability to handle pressure of meeting deadlines. Responsible for producing high quality work. Ability to make decisions in a timely manner with appropriate support, justification, and follow-up. Must have the ability to handle the pressure of meeting deadlines or member / dealer requests in a timely manner. Is responsible for producing high quality work that has been proofed and error free. This position requires a high degree of accuracy, attention to detail, and strong organizational and communication skills to ensure an exceptional mortgage loan experience for FFCU members.

Basic knowledge of Microsoft Office applications including Outlook, Excel, and Word. Advanced skills in using computers and related equipment, 10-key calculator, multi-line telephone/intercom systems, and a variety of general office equipment including copy machines, scanners, and fax equipment. Maintain a high degree of confidentiality in dealing with various credit unions, and member information. Light travel is required. Travel to various branch locations or to off-site training may be necessary on occasion. Availability to work FFCU posted hours. Flexible, irregular hours as needed.

Decision Making

Insures all loans processed meet standard regulatory and compliance requirements and adhere to credit union lending policies.

Financial responsibilities

An error in providing accurate account information could result in a possible loss to the credit union, or the loss of a member’s account. An error in compliance responsibilities could result in an audit or compliance violation. An

SUPERVISORY RESPONSIBILITIES

None.

Physical Requirements

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Performing work through repetitive eye/hand coordination. Write using a pen/pencil or personal computer keyboard daily. Must be able to communicate through speaking and hearing and use visual acuity for examining and reading documentation. Position is required to sit, pull, push,

reach, and use repetitive hand motions. Position may be required to work long or unusual hours on occasion. Ability to work overtime, attend meetings, seminars, and travel.

Working Conditions

Work is performed primarily indoors with some potential for exposure to safety and health hazards related to electronics work. May require periodic travel between branches. There is exposure to potentially hazardous conditions such as robbery. Employees are to receive detailed instructions and procedures to follow to minimize risk. In accordance with the American with Disabilities Act, it is possible that requirements may be modified to reasonably accommodate disabled individuals. However, no accommodation will be made which may pose serious health or safety risks to the employee or others or which impose undue hardships on the organization.

Work Authorization

FFCU requires that all employees be legally authorized to work in the United States, and it abides by all laws that prohibit the employment of undocumented foreign nationals. Any person employed must complete the federal Employment Eligibility Verification Form (I-9) within three days of hire.

Equal Opportunity

FFCU provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, ancestry, national origin, gender, gender identity, sexual orientation, marital status, religion, age, disability, results of genetic testing, or service in the military. Equal employment opportunity applies to all terms and conditions of employment.

Diversity Statement

FFCU is committed to creating and maintaining a workplace in which all employees have an opportunity to participate and contribute to the success of the business and are valued for their skills, experience, and unique perspectives. This commitment is embodied in FFCU policy and the way we do business.

Other Duties

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.

Job Type: Full-time

Pay: $16.84 - $21.05 per hour

Expected hours: 35 – 40 per week

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Tuition reimbursement
• Vision insurance

Schedule:

• 8 hour shift
• Day shift
• Monday to Friday

Experience:

• Fair Housing regulations: 1 year (Preferred)
• Customer service: 1 year (Preferred)

Ability to Commute:

• Fremont, OH 43420 (Required)

Ability to Relocate:

• Fremont, OH 43420: Relocate before starting work (Required)

Work Location: In person

Salary : $17 - $21