Service Director

At California Automotive Retail Group, we are committed to an environment where the customer is always treated with respect and dignity. Our associates are our most valuable resource and growth is encouraged through diligence, teamwork & creativity. Above all, there is the highest standard of honesty and integrity when conducting business. If you have an interest in automotive and a desire to develop a career in the industry, apply today!

Responsibilities

• Responsible for Service Department gross profit generation and departmental expense management.
• Responsible for managing all open repair orders prioritizing aging repair orders on a daily basis.
• Assist customers in servicing, repairing and explaining each service need.
• Understanding customer's requirements and concerns; matching requirements and concerns to various service options.
• Conducting weekly department meetings including Advisors, Techs, Cashiers and Support Staff.
• Ensuring the team is exceeding the customers expectations with the service being performed. Keeping the customer informed and updated during the service of their vehicle.
• Keeps abreast of new products, features, accessories, and attends product training as required.
• Maintain a service customer follow up system that encourages repeat and referral business and contributes to customer satisfaction.
• Hiring and supervising all service department personnel, as well as monitoring their performance in servicing customers.
• Creating goals and objectives for the department, which include an annual operating budget, and a marketing plan to promote new business.
• Maintaining a high Customer Service Index (CSI) rating by handling customer complaints immediately and appropriately.

Qualifications

Benefits

We are an equal opportunity employer and prohibit discrimination / harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.