What are the responsibilities and job description for the Service Advisor position at Fremont Motor CJDR Casper?
Now Hiring - Service Advisor
The Service Advisor at Fremont Motor Casper, Inc. plays a crucial role in ensuring customer satisfaction and loyalty by acting as the primary point of contact between customers and the service department. This position involves assessing customer needs, providing accurate estimates, and coordinating service appointments to ensure timely and efficient vehicle repairs. The Service Advisor is responsible for maintaining clear communication with customers throughout the service process, addressing any concerns, and providing updates on vehicle status. Additionally, this role requires a strong understanding of automotive services and the ability to explain technical information in a way that is easily understood by customers. Ultimately, the Service Advisor contributes to the overall success of the service department by fostering positive relationships with customers and ensuring their service experience is seamless and satisfactory.
Minimum Qualifications:
- Previous experience in a customer service role, preferably in the automotive industry.
- Strong communication and interpersonal skills.
Responsibilities:
- Greet customers and assess their service needs in a friendly and professional manner.
- Provide accurate estimates for service and repair work, ensuring transparency in pricing.
- Schedule service appointments and manage the service workflow to optimize efficiency.
- Communicate with customers regarding the status of their vehicles and any additional services needed.
- Follow up with customers post-service to ensure satisfaction and address any concerns.
What We Offer:
Benefits
- 401(K) Plan plus Match- We believe in helping you invest in your future
- Employee Discounts on Parts and Services
- Employee Discounts on New and Used Vehicles
- Paid Training-We provide hands-on, paid training to help you grow your career and reach new professional milestones
- Paid Time Off- At Fremont, you begin accruing paid time off on your first day of employment
- Holiday Pay
- Yearly Tenure Bonus- Loyalty should be rewarded-The longer you’re part of the Fremont team, the bigger your reward.
- Floating Holiday- Every employee gets their birthday off!
- Memorial Day and Labor Day weekends off