What are the responsibilities and job description for the Service Advisor position at Fremont Motor Ford Riverton?
We are seeking a dedicated and knowledgeable Service Advisor to join our team at Fremont Motor Riverton. As a Service Advisor, you will play a crucial role in enhancing customer satisfaction by providing exceptional service and guidance throughout their vehicle maintenance and repair journey.
Responsibilities:
- Interact with customers to understand their vehicle service requirements and concerns.
- Offer recommendations and advice on necessary repairs and maintenance based on vehicle inspections and customer feedback.
- Provide accurate estimates and cost breakdowns for repairs, ensuring transparency and clarity for customers.
- Coordinate service appointments, ensuring efficient scheduling and allocation of resources.
- Collaborate with technicians and mechanics to ensure timely completion of repairs and maintenance.
- Keep customers informed about the progress of their service requests and any additional issues discovered during inspections.
- Address customer inquiries, resolve complaints, and strive to maintain a high level of customer satisfaction.
Requirements:
- Prior experience in a similar role as a Service Advisor or in automotive service is preferred but not required.
- Strong interpersonal and communication skills with the ability to build rapport and effectively convey information to customers and colleagues.
- Knowledge of automotive systems, components, and repairs is beneficial.
- Ability to multitask, prioritize workload, and handle challenging situations with professionalism.
- Proficient computer skills with the ability to quickly learn software applications related to the automotive industry.
Benefits:
- Competitive compensation ranging from $3000 to $4200 per month.
- Opportunity for career growth and development within the automotive industry.
- Comprehensive healthcare benefits package.
- Paid time off and vacation days.
- Employee discounts on automotive services and products.
About the Company:
Fremont Motor Riverton is a reputable automotive dealership and service center located in Riverton, Wyoming. We are dedicated to providing our customers with top-quality vehicles, exceptional service, and a transparent and hassle-free car-buying and service experience. With a skilled team of professionals and a commitment to customer satisfaction, Fremont Motor Riverton has become a trusted name in the automotive industry.
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Proven track record of service and sales success
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Strong record of positive customer satisfaction results
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Team oriented and self motivated
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Able to work with little supervision
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Clean driving record and valid driver’s license
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Willing to submit to pre-employment background check and drug screen
Salary : $3,000 - $4,200
