What are the responsibilities and job description for the PICK UP / DELIVERY COORD position at Fremont Motor Lander Inc?
Fremont Motors is Now hiring for a Pick-up and Delivery Coordinator
If you have a knack for customer service and you are an excellent communicator, then this may be the position for you.
QUALIFICATIONS
- The individual must also have a valid driver’s license and the ability to be insured under Fremont’s insurance plan.
- Must possess excellent oral and written communication skills.
- Confidentiality.
- Excellent interpersonal skills.
- A successful Customer Relations Center needs the product knowledge, professionalism and empathy that customers look for today. Communication is extremely important in a service department as it contributes to team-building with all dealership departments.
ESSENTIAL DUTIES/RESPONSIBILITIES
- Essential Duties include the following. Other duties may be assigned.
- Deal directly with customers either by telephone, electronically or face to face.
- Respond promptly to customer inquiries.
- Record details of inquiries, comments and complaints.
- Communicate and coordinate with the Service department.
- Follow up on customer interactions.
- Improves customer service quality by providing technical advice.
- Provide feedback on the efficiency of the customer service process.
- Promotes cooperation and teamwork through actions.
- Prioritizes work to ensure all deadlines are met.
- Maintains courteous and professional relationships in all situations with department employees.
- Identifies and supports opportunities for methods/process improvement.
- Downloads and follows up on all dealership manifest and opportunities lists.
- Makes outbound prospecting calls inviting prospects to the dealership.
- Make CSI follow-up calls.
- Picks up customer vehicles at the scheduled time
- Drops off customer vehicles at the scheduled time
- Uses good judgment and safe driving skills.
