What are the responsibilities and job description for the Front Office Coordinator position at French Connection Staffing?
Join our dynamic team in Gainesville as a Front Office Coordinator, where you will be the welcoming face and voice of our healthcare practice. This pivotal role involves managing patient interactions both in-person and over the phone, ensuring a seamless and efficient patient experience.
Key Responsibilities
- Professionally greet patients and visitors, offering assistance and directing inquiries to the appropriate staff.
- Efficiently manage incoming calls, directing them to the correct personnel as needed.
- Optimize appointment scheduling to enhance patient satisfaction and provider efficiency.
- Prepare and maintain patient charts by collecting and updating demographic and insurance information.
- Verify patient insurance eligibility and benefits through online tools.
- Collect copays and manage patient balances, ensuring accurate financial transactions.
- Post visit charges accurately, adhering to coding guidelines and regulations.
- Maintain accurate daily records, balancing against Day Sheets, and ensure timely filing of patient charts.
- Provide information about healthcare products and collaborate with marketing teams on recruitment initiatives.
- Undertake additional duties as assigned to support the healthcare environment.
Qualifications