What are the responsibilities and job description for the Shift Lead position at French Truck Coffee?
Job Description
Job Description
Description :
The Shift Lead functions as a lead person for the front of house operations. They are tasked with helping their store run smoothly and efficiently by assigning shift tasks as well as assisting the Cafe or Shop Manager with customer-facing issues. The Shift Lead Person contributes to French Truck Coffee's success by helping with in-store operations and fostering a positive culture for employees and guests while focusing on professional development for our staff and themselves.
Essential Job Functions
- Clearly communicate business needs to other employees and filter down communication from the store management team
- Perform basic cash handling, deposits, and tip pool distributions
- Ensure your store is stocked, cleaned and prepped, and supplying managers with daily store needs
- Delegate daily, weekly and monthly deep cleaning tasks for all team members
- Ensure customer orders are processed and completed properly and in a timely manner
- Demonstrates high level of competency in all front and back of house positions
- Run your assigned shift with regard to labor allocation, store needs, and required breaks for the staff
- Properly handle any guest issues or complaints as outlined in the steps of service.
- Oversees location cleanliness, organization and proper food handling and food safety guidelines are being followed
- Assist with training new hires in all positions following the checklist and systems
- Help to organize and facilitate monthly staff meetings
- Work with your Cafe or Shop Manager on best practices in all aspects of your store
- Provide feedback towards expectations and goals
- Provide support as needed
- Perform other duties or special projects as directed by the Café or Shop Manager
Requirements : Competencies
Experience Requirements
Skills / Qualifications
Working Conditions & Physical Demands
