What are the responsibilities and job description for the Front Desk Associate position at Frenchies Modern Nail Care - Franklin, TN?
The Front Desk Associate/Concierge is accountable for all front desk operations including phone, retail sales, cash transactions, guest POS activities, guest experience cycle, and general day-to-day operations.
- Front Desk Associate/Concierge pay is $15.00/hour, plus commission, plus potential for monthly team bonus.
- Responsible for implementation of guest experience cycle for all internal and external customers. Goal is to exceed customer expectations from initial inquiry to ongoing customer relationship management.
- Responsible for recognizing and communicating with Studio Manager regarding areas for process improvement. Actively engage in the implementation of ongoing process improvement.
- Responsible for maintaining a clean and professional environment including daily cleaning checklists and other cleaning duties.
- Accountable for efficient and effective day-to-day operations that achieve minimal front desk service standards. Will follow all policies and procedures to accomplish these standards. Includes: opening duties, greeting clients, answering phones, making appointments, retail sales, cash transactions, customer check-in/check-out, appointment confirmation calls, closing duties.
- Other duties as assigned in the spirit of teamwork.
- Follow safety standards in all aspects of performance of the above functions, report/remove unsafe equipment and attend safety/training education sessions.
- Phone, computer/keyboard, computer printer, etc.
- Customer contacts and rescheduling if needed.
'Work Remotely No
Job Type: Part-time
Pay: From $15.00 per hour
Benefits:
- Employee discount
- Flexible schedule
- Paid time off
Shift:
- 10 hour shift
- 8 hour shift
- Day shift
- Night shift
Application Question(s):
- Are you available to work Saturdays? This question is required to be answered to be considered for this position.
Education:
- High school or equivalent (Required)
Work Location: In person
Salary : $15