IBM i Operator III - FS388

IBM i Operator III  – REMOTE

Position Overview: The IBM i (AS/400) Operator III will support our Cloud and Managed Service clients. The successful candidate for this position must have experience with IBM i support and operations, functions, and strong technical troubleshooting skills. This role is a full-time, rotating shift.

Key Responsibilities:

• Manage and review user profiles, reset passwords, and manage authority levels.
• Monitor and respond to the System and QSYSOPR message queue.
• Monitor Job Scheduler. Respond to normal/abnormal system and job alerts.
• Monitor and review CPU, memory, and disk utilization performance reports.
• Printer management includes adds, deletions, and network configs.
• Verify scheduled backups complete successfully.
• Configure and maintain backup schedules and resolve backup failure events.
• Conduct client-requested save/restore activities.
• Manage system objects: Subsystems, job queues, output queues, etc.
• Maintain and continuously update runbooks and knowledge base articles.
• Assist in preparing incident reports for internal and external communication.
• Monitor and maintain device configurations (printers, controllers, lines, etc.)
• Configure, maintain, and troubleshoot communications to/from the iSeries.
• Receive application messages and follow runbook or escalate.
• Perform IPLs on systems and confirm start/completion times.
• Perform PTF installations.
• Participate in disaster recovery failover testing.
• Become a critical part of our support organization by performing the following:
• Monitor the system service agents and ensure cases are created.
• Recognize, prioritize, and track cases based on SLA and operational impact.
• Resolve assigned support tickets and alerts to enhance client satisfaction.
• Categorize issues for escalation to appropriate technical teams.
• Provide escalation status notifications for service-impacting events.
• Develop and maintain system automation scripts using CL, RPG, or other scripting languages.
• Lead IBM i upgrades, migrations, and modernization efforts.
• Develop and maintain runbook documentation.
• Provide advanced technical support for IBMi issues and escalate as necessary.
• Develop training and guidance for operations and NOC team to increase skills.
• Make recommendations to improve operational efficiency.

Requirements:

• As we handle sensitive client data, a background check is required.
• 5 years of hands-on experience with IBM i (AS/400, iSeries) systems.
• Experience with system backups, BRMS, HA/DR solutions, and disaster recovery planning.
• Experience with high availability solutions such as QEDD, Mimix, SAN to SAN replication.
• Follow Company security policies, processes, and procedures.
• Experience with job schedulers, Robot and Advanced Job Scheduler.
• As we handle sensitive client data, a background check is required.
• Ability to work in a fast-paced, cross-functional dynamic environment.
• Willingness to ask questions during uncertainty.
• Excellent written and oral communication skills.
• Experience in a client service role, working directly with clients.

 Preferred Qualifications:

• Bachelor’s degree in computer science OR 2 years of related experience.
• Familiarity with ROBOT (Fortra Products).
• Relevant industry-recognized certifications.
• Experience with monitoring platforms such as Halcyon.
• Knowledge about external storage in an enterprise environment.
• Awareness of the ITSM service provider framework.
• Experience with ticketing systems such as Salesforce Service Console and Jira.
• Past managed service provider experience.

Company Overview: In Marietta, GA, Fresche Cloud, a business unit of Fresche Solutions is a fast-growing cloud solutions provider offering IBM i and Intel cloud, backup, DR, and manage services solutions. Our growth is fueled by our focus on bringing together technology, services, and engineering expertise to simplify and improve our clients' business operations.

 At Fresche Solutions, we offer great work-life balance with flexible hours. You can work anywhere in North America… either from your home or in one of our offices… the decision is up to you. 

WHY JOIN FRESCHE? We believe in leading our industry, we believe in innovation, we believe in delighting our clients, guaranteeing their success, and ensuring that 100% of our clients are referenceable.

Our distinct company culture makes us a top employer, as well as a premiere choice for our clients for ten consecutive years. We work hard to ensure that our values permeate the company and are reflected in everything we do. Whether it be in setting priorities, defining ideas, or carrying out processes, we are committed to ensuring that these values are manifested at all levels of our organization.

We are always looking for highly motivated, energetic, creative individuals who work well in a fast-moving team environment and are committed to excellence.

We celebrate diversity and are an equal opportunity employer and value diversity. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

WHAT’S IT LIKE TO WORK AT FRESCHE? 

Visit our Website and Apply Today: https://freschesolutions.com/careers/

FOLLOW US ON:  LinkedIn: https://www.linkedin.com/company/fresche-solutions

#LI-Remote