What are the responsibilities and job description for the Field Supervisor - HVAC Team Lead position at Freschi Commercial - Service Experts?
About the Job
We are seeking an experienced Field Supervisor - HVAC Team Lead to oversee a team of technicians responsible for installing, maintaining, and servicing commercial HVAC equipment and accessories. This individual will supervise daily work, ensure adequate staffing, assist with unusual assignments, train employees, and promote safety practices.
Key Responsibilities:
- Provide guidance and support to team members to ensure safe working practices.
- Collaborate with the Safety Management Team to develop effective mentoring strategies for field employees.
- Monitor upcoming work to optimize technician scheduling and customer satisfaction.
- Supervise installations, retrofits, and large-scale projects.
- Conduct regular site visits to assess technician performance, provide training, and reinforce company values.
- Assist technicians with complex assignments and conduct quality-control reviews to ensure high-quality workmanship.
- Train employees on technical skills, company processes, and safety protocols.
- Promote excellent customer service and strive for exceptional customer satisfaction.
- Ensure proper vehicle maintenance, tool management, and administrative tasks are completed.
- Demonstrate leadership in customer focus, company policies, safety practices, and initiative implementation.
- Support sales staff with technical questions about products and services.
- Perform other duties as needed or assigned.
Requirements:
- Bachelor's degree in a relevant field or equivalent experience.
- 10 years of experience in HVAC, with 5 years in a leadership role.
- Proven leadership skills and ability to train others.
- Demonstrated expertise in troubleshooting and repairing commercial HVACR equipment.
- Valid driver's license with a clean driving record.
- Ability to work flexible hours and be available on-call.
