What are the responsibilities and job description for the Social Worker position at Fresenius Medical Care Holdings, Inc.?
PURPOSE AND SCOPE : Supports FMCNA's mission core values expected behaviors and customer service philosophy.
Adheres to the FMCNA Compliance Program including following all regulatory and FMS policy and procedure requirements. Provides psychosocial services to patients treated by the facility including in-center and home dialysis patients (if applicable) utilizing Social Work Theory of Human Behavior and accepted methods of social work practice.
Works with the health care team to promote positive adjustment rehabilitation and improved quality of life for our patients.
In collaboration with the interdisciplinary team informs educates and supports staff in understanding the emotional psychological and behavioral impact of Chronic Kidney Disease on the patient and family to ensure comprehensive quality care of our patients.
Supports the FMCNA commitment to the Quality Indicators and Outcomes and Quality Assessment and Improvement (QAI) Activities including those related to patient satisfaction and quality of life and actively participates in process improvement activities that enhance the likelihood that patients will achieve the FMCNA Quality Goals.
Adheres to all requirements of the FMCNA Compliance Program and all FMS policy requirements.
This is an entry level MSW role. PRINCIPAL DUTIES AND RESPONSIBILITIES : CUSTOMER SERVICES :
- Responsible for driving the FMS culture through values and customer services standards.
- Accountable for outstanding customer service to all external and internal customers.
- Develops and maintains effective relationships through effective and timely communication.
- Takes initiative and action to respond resolve and follow up regarding customer services issues with all customers in a timely manner. PRINICIPLE RESPONSIBILITIES AND DUTIES RELATED TO PATIENT CARE : Patient Assessment / Care Planning Counseling :
- As a member of the interdisciplinary team assesses patients' psychosocial status strengths and areas of need that may affect rehabilitation and optimal treatment outcomes as part of the comprehensive patient assessment.
- Participates in care planning in collaboration with the patient and healthcare team to identify effective interventions that will help the patient meet rehabilitation treatment goals and improve quality of life.
- Utilizes FMS Ultra Care patient education programs established social work theory and methods and quality of life measurement instruments as part of assessment and care planning to resolve barriers and meet patient treatment goals.
- Provides established outcomes driven psycho-educational counseling methods aimed at improving areas of need treatment adherence vocational / educational rehabilitation and / or quality of life.
- Provides supportive and goal directed counseling to patients who are seeking transplant.
- Assesses patient awareness of advance directives; assists with accessing advance directive forms / information and facilitates discussion of advance directive wishes if necessary with the healthcare team and the patient's family / support persons.
- Will provide general information about Do Not Resuscitate Orders and Advanced Directives
- Provides information and assists the team and patient with referral to community resources (home health services vocational rehabilitation etc.) to facilitate optimal treatment outcomes.
- In collaboration with the physician and nurse participates in the discussion of patient DNR status in the facility to ensure patient understanding and informed decision making.
- Provides usual care and / or Social Work Intensive to address non-adherence and quality of life concerns for all patients
- Knowledgeable of and adheres to FMCNA Social Work Policy including documentation Patient Education :
- Assess patient knowledge of kidney disease for barriers that may affect adherence to treatment.
Works with patient family and health care team to provide education tailored to the patient's learning style and needs.
Facilitates the transplant referral process and collaborates with interdisciplinary team if delegated by Clinical Manager.
Notifies all appropriate departments of changes.
Collaborate with Financial Coordinators to educate patients about programs that may be available to assist with uncovered services how to resolve billing concerns and understand financial responsibilities. Staff Related :
maintain updated list of transportation resources).
Trains staff in Ultra Care Programs as needed.
Rate : $XX - $XX Non-Bonus Eligible Positions : include language below. Benefit Overview : This position offers a comprehensive benefits package including medical, dental, and vision insurance, a 401(k) with company match, paid time off, parental leave. Bonus Eligible Positions – include language below. Benefit Overview : This position offers a comprehensive benefits package including medical, dental, and vision insurance, a 401(k) with company match, paid time off, parental leave and potential for performance-based bonuses depending on company and individual performance.” EO / AA Employer : Minorities / Females / Veterans / Disability / Sexual Orientation / Gender Identity Fresenius Medical Care North America maintains a drug-free workplace in accordance with applicable federal and state laws. EOE, disability / veterans
