Student Social Work Clinical Placement

PURPOSE AND SCOPE : The student intern supports FMCNA's mission, vision, core values and customer service philosophy.

Adheres to the FMCNA Compliance Program, including following all regulatory and FMS policy requirements.  The student intern functions as part of the hemodialysis health care team in providing safe and effective dialysis therapy for patients under the direct supervision of a licensed social worker in accordance with FMCNA policies, procedures, and training and in compliance with regulations set forth by the corporation, state, and federal agencies.

Assist in the maintenance of a safe and clean working environment.

Supports the FMCNA commitment to the Quality Enhancement Program (QEP) and CQI Activities, including those related to patient satisfaction and actively participates in process improvement activities that enhance the likelihood that patients will achieve the FMC Quality Enhancement Goals (QEP). DUTIES / ACTIVITIES : An integral part of Social Work education that promotes students' identification with the purposes, values and ethics of the profession; fosters the integration of empirical and practice-based knowledge; and promotes the development of professional competence (CSWE Educational Policy and Accreditation Standards).

A minimum number of required field education hours are established by the CSWE. The social worker student / intern may under direct guidance of a Licensed Social Worker : CUSTOMER SERVICES :

• Responsible for driving the FMS culture through values and customer services standards.
• Accountable for outstanding customer service to all external and internal customers.
• Develops and maintains effective relationships through effective and timely communication.
• Takes initiative and action to respond, resolve, and follow up regarding customer services issues with all customers in a timely manner. PRINCIPLE RESPONSIBILITIES AND DUTIES RELATED TO PATIENT CARE : Patient Assessment / Care Planning Counseling :
• As a member of the interdisciplinary team, assesses patients' psychosocial status, strengths and areas of need that may affect rehabilitation and optimal treatment outcomes as part of the comprehensive patient assessment.
• Participates in care planning in collaboration with the patient and healthcare team to identify effective interventions that will help the patient meet rehabilitation, treatment goals, and improve quality of life.
• Utilizes FMS Ultra Care patient education programs, established social work theory and methods and quality of life measurement instruments as part of assessment and care planning to resolve barriers and meet patient treatment goals.
• Provides established outcomes driven psycho-educational counseling methods aimed at improving areas of need, treatment adherence, vocational / educational rehabilitation and / or quality of life.
• Provides supportive and goal directed counseling to patients who are seeking transplant.
• Assesses patient awareness of advance directives; assists with accessing advance directive forms / information and facilitates discussion of advance directive wishes, if necessary, with the healthcare team and the patient's family / support persons.
• Will provide general information about Do Not Resuscitate Orders and Advanced Directives.
• Provides information and assists the team and patient with referral to community resources (home health services, vocational rehabilitation, etc.) to facilitate optimal treatment outcomes.
• Provides usual care and / or Social Work Intensive to address non-adherence and quality of life concerns for all patients.
• Knowledgeable of and adheres to FMCNA Social Work Policy, including documentation. Patient Education :
• Assess patient knowledge of kidney disease for barriers that may affect adherence to treatment.

Works with patient, family and health care team to provide education tailored to the patient's learning style and needs.

Facilitates the transplant referral process and collaborates with interdisciplinary team, if delegated by Clinical Manager.

Collaborate with Financial Coordinators to educate patients about programs that may be available to assist with uncovered services, how to resolve billing concerns, and understand financial responsibilities.  Staff Related :

maintain updated list of transportation resources).

Trains staff in Ultra Care Programs as needed.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.  Day to day work includes desk and personal computer work and interaction with patients, facility staff and physicians.

The position requires travel between assigned facilities and various locations within the community.

Travel to regional, Business Unit and Corporate meetings may be required.  The work environment is characteristic of a health care facility with air temperature control and moderate noise levels.

May be exposed to infectious and contagious diseases / materials. EDUCATION : High School diploma or G.E.D.  EXPERIENCE AND REQUIRED SKILLS : Preferred outstanding customer service to all external and internal customers.  Possess the desire to deliver superior care to our patients and embrace Fresenius' mission and values. RELATIONSHIPS : The Intern cannot work under the supervision of a family member.  The Intern cannot care for a patient who is a family member.

If an Intern's family member is a patient at the facility in which they work, the Intern will be scheduled to work on days the patient is not in the facility or will be assigned to another patient.  SUPERVISION : The Clinical Manager assigns and closely monitors all SW Intern assignments with direct supervision from a SWFI based on the agreed education plan. OTHER : Performs additional duties as assigned. Fresenius Medical Care North America maintains a drug-free workplace in accordance with applicable federal and state laws. EOE, disability / veterans