PURPOSE AND SCOPE : Associate will assist registered nurses with scheduling and care coordination for patients in the Transplant Evaluation Care Navigation program (TECN).
Duties may include, but not limited to supporting patients in a variety of care coordination activities.
Responsibilities involve services provided telephonically, email and texting.
Charting, coordination and scheduling of patient appointments and arrangement / coordination of patient transportation.
Confirm patient intent and attendance of appointments.
Reschedule any missed appointment.
Assist registered nurse in obtaining test results.
Confirm insurance authorization where appropriate. PRINCIPAL DUTIES AND RESPONSIBILITIES :
- Under supervision, utilizes established procedures to perform routine assigned tasks.
- Completes specific competency skills checklist required for job roles.
May vary from transplant center to transplant center.
Utilizes critical thinking, time management and detailed knowledge of the Care Navigation Program to facilitate the coordination of patient scheduling.Communicates and coordinates with patient and care partners to ensure scheduling attendance.Communicates any potential issues to supervising Registered Nurse and / or management staff.Documents all activities completed and updates charts within the patients' medical record(s).Maintains current knowledge of the departmental program software and the Company's clinical information systems.Assists with various projects as assigned by direct supervisor.Learns to use professional concepts.Applies company policies and procedures to resolve routine issues.
Works on problems of limited scope.Follows standard practices and procedures in analyzing situations or data from which answers can be readily obtained.
Builds stable working relationships internally.Normally receives specific, detailed instructions on all work.If applicable, refer to P2 / P3 or TECN for assistance with day-to-day problems that may arise.Escalates issues to supervisor / manager for resolution, as deemed necessary.Participation in and documentation of training as needed for each Transplant Center.Performs other related duties as assigned. PHYSICAL DEMANDS AND WORKING CONDITIONS : The physical demands and work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Little to no travel is expected for this position. SUPERVISION :None EDUCATION AND REQUIRED CREDENTIALS :Bachelor’s Degree; Advanced Degree desirable or an equivalent combination of education and experienceScheduling training required. EXPERIENCE AND REQUIRED SKILLS :1 - 2 years' related experience.At least 1 -year experience in clinical setting preferred.Ability to communicate and collaborate effectively and professionally with staff, providers, vendors, and patients in a telephonic environment.Prior remote employee experience strongly preferred.Ability to multitask and prioritize in a fast-paced environment.Ability to operate basic office equipment such as telephones and computers.Advanced interpersonal skills and ability to handle sensitive and confidential situations and retain confidentiality.Must be capable of clear and timely written / verbal communication with peers, professional staff, providers, and management.Must have good working knowledge of computer systems with emphasis on Word, Excel, and other programs related to the position.Must have a HIPPA-compliant workspace in the home with non-satellite, high-speed internet of more than 20 Mbp. EO / AA Employer : Minorities / Females / Veterans / Disability / Sexual Orientation / Gender Identity Fresenius Medical Care North America maintains a drug-free workplace in accordance with applicable federal and state laws. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status. Fresenius Medical Care maintains a drug-free workplace in accordance with applicable federal and state laws.
