Key Accounts Manager (Hybrid)

The Key Accounts Manager is the face of Fresh City Kitchen for established corporate clients. You are responsible for delivering killer hospitality to create raving fans, ultimately driving increased revenue and word-of-mouth referrals. They are the voice and front line for our clients' day-to-day needs and requests.

You’ll manage client orders and ensure their expectations are met and exceeded on every level – from menu building through delivery details, presentation, and meeting the client’s budget expectations. You’ll be responsible for maximizing the value of Fresh City Kitchen’s client relationships. Your primary performance indicators are long-term retention and account growth. In conjunction with these responsibilities, you are responsible for developing deep product knowledge and ensuring excellent internal communication daily.

Major Role Responsibilities

RELATIONSHIP MANAGEMENT

• Develops a frequent client base and is hard-wired to ensure the return of every guest through the delivery of killer hospitality.
• Spends part of every day getting to know clients' preferences and personalities. Finds out what is important to them, what they like and don’t like, in addition to learning about their position and the company as a whole.
• Quickly builds trust and rapport with corporate clients and their colleagues to firmly plant Fresh City as a vendor they can lean on to serve them.
• Captures and relays client feedback internally to ensure we are exceeding clients' needs at every point in the process.
• Participates in developing creative ways to increase client accounts through team collaboration and brainstorming.
• Actively seeks out new contacts within companies by setting up meetings and tastings.
• Offers samples of new menu items to key accounts.
• Consistent, methodical weekly outreach to stay connected with key accounts.
• Checking in with inactive client accounts.
• Responding to incoming requests.
• Preparing proposals / special menus.
• Execute event sales and planning for full service catering functions as needed.

CLIENT ORDER MANAGEMENT

• Facilitate every client order with a consultative approach, offering a complete meal planning solution, and applying extensive knowledge of Fresh City’s menu options.
• Manage all aspects of each order, ensuring the culinary and operations teams are well-informed and prepared to execute at a high level.
• Confirm all fine details of catering orders.
• Follow up with clients daily to ensure needs were met and find additional business opportunities.
• Resolve all problems, exceptions, and issues to ensure clients are satisfied and would not hesitate to order from Fresh City again.

ADMINISTRATION

• Create a weekly sales plan to reach sales goals for monthly and quarterly periods.
• Maintain all menu circulation and accessibility within client base.
• Ensure Hubspot CRM platform is up to date with the necessary information for the best service to our clients.
• Participating in weekly sales coaching meetings.
• Labels and organizes orders with the appropriate allergy and dietary information to ensure guests know what common allergens may be present in their meals.

COMMUNICATION

• Outstanding daily communication with all clients and our internal operations/culinary teams.
• Loves talking to clients daily via Zoom, phone calls, and emails.
• Possesses a natural feel for the absolute right tone of communication when answering calls or responding to clients via email. Shows the ability to adjust to the context of a situation with the appropriate wording and empathy.
• You are the company spokesperson emphasizing company goals, philosophies, values, etc. to all clients.
• Confident, kind, and honest. Never rude, pushy, or condescending. Not scared to ask clients and team members for clarification to ensure accuracy.

TECHNICAL SKILLS

• Strong computer skills. Google applications, catering or POS software, Hubspot, Slack. Possesses the general ability to learn new software quickly and with proficiency.
• Has skills to obtain and understand all menu options and product offerings with detailed knowledge while understanding nuanced dietary and allergen needs.
• Understanding of our accounting and invoicing systems to answer questions and provide documentation for clients quickly and accurately.

YOU HAVE AND REFLECT THE FOLLOWING

• 2 years of experience in a client relationship management role.
• Growth and flexibility mindset. We take on a growth mindset in our personal and professional lives. Things can change rapidly & without notice, and team members must be able to thrive in these types of conditions.
• You're coachable and crave learning!
• You are an extremely detail-oriented person who understands how to prioritize your day to serve clients at a high level while being as efficient with your time as possible.
• Strategic thinker who can spot opportunities and patterns in company types, client behavior, and ordering anomalies that spark conversations, and ultimately win more business.
• Excellent communicator with a high level of recall around clients’ names/companies, client and executive preferences, logistical nuances, and small details that could impact operations.
• Able to shift personality gears to match a client’s energy and vibe to best connect with them and serve their needs. Can pick up on the nuisance of their business and refer to events, meetings, and colleagues using their language and key phrases.
• Not just a great listener but enjoys listening to others. Doesn't always have to be the one talking.
• Familiarity with the catering/restaurant industry.
• Incredibly self-motivated and results-driven.

REQUIREMENTS

• Customer Relationship Management
• Provides Killer Hospitality
• Critical Attention To Detail
• Growth Minded, Loves To Learn
• Coachable
• Sales & Results Driven
• Self-Motivated
• Strategic Big Picture Thinker

Fresh City Kitchen is an established and rapidly growing corporate catering company serving the Boston Metro area. We’re here to provide peace of mind to our clients through the delivery of outstanding catered meals to their offices and for all corporate events.

• We began in Boston as Souper Salad more than 30 years ago.
• We have evolved into one of the leading corporate catering companies serving some of Boston’s largest corporations daily.
• Our team consists of nearly 30 highly talented culinary, operations, and administrative professionals.
• We’re on a mission to deliver excellent food with peace of mind to our corporate clients who operate on incredibly action-packed and always changing schedules.
• We excel at being friendly & generous towards everyone while also anticipating their needs.

And By The Way We’re Not Stuffy Or Corporate Around Here! Here Are Some Of The Perks & Benefits At Fresh City Kitchen.

WHAT’S IN IT FOR YOU

• $80,000-$90,000 Annual On Target Earnings (includes competitive base with highly achievable sales based bonus program)
• 401K w/ 4% match after 1 year
• Free Lunch Daily!
• Casual dress and work environment
• Paid sick time
• Vacation time
• Healthcare Insurance Reimbursement Program

SCHEDULE

• This is a Monday Through Friday in-office position at our Brighton, MA location for at least 60-90 days. Hybrid opportunity once full ramp-up is completed.
• Flexibility in start and end times exists to accommodate personal and family needs.
• This is a hybrid and in-field sales opportunity for the right candidate who can prove excellent results wherever they’re working from!