What are the responsibilities and job description for the Director of Business Operations position at Fresh Clinics?

About Fresh Clinics

At Fresh Clinics, we're not just supporting healthcare professionals—we're revolutionising the medical aesthetics industry. Our industry leading "clinic in a box" model equips nurse-entrepreneurs and business owners to build, scale, and thrive with confidence.

Backed by world-class technology, unrivalled medical compliance support, and a thriving community of healthcare professionals, we're empowering clinics to deliver exceptional care whilst achieving their business dreams.

As one of Australia's fastest-growing tech companies and a proud top-ten finalist in Deloitte's Tech Fast 50 three years in a row, we're scaling fast, making waves, and redefining a global industry.

At Fresh, our culture is as bold as our mission. We work smart, hustle hard, stay humble, and lead with kindness. If you're looking for a workplace that celebrates innovation, drives real-world impact, and champions your growth—welcome home.

The Role

We're looking for a hands-on Director of Business Operations with a focus on driving operational efficiency and supporting cross-functional initiatives at Fresh Clinics. Reporting to the VP of North America, this role balances strategy and operations to contribute to a variety of projects across the business to deliver impactful solutions. You'll oversee essential operational functions, including customer service management, supplier relations and the Fresh Store's operations. At the same time, you were act as the right hand to the VP of North America, working on strategic projects to help scale Fresh Clinics across 50 states while delighting customers, In this role, you'll have the opportunity to streamline processes, manage multiple priorities, and play a key role in our operational success while gaining high exposure to Fresh Clinics' leadership.

This is a full-time position based in the United States. Unfortunately, we are unable to support visa sponsorship for this role.

What We Offer :

Ability to gain experience in a highly disruptive, fast growth MedTech scale-up
Experience working on a range of high profile and highly critical strategic initiatives
Loads of travel to exciting and unique destinations across Australia and the US.
Opportunities to grow in the company and work with other like-minded people.
Flexible working arrangements with options for remote work and collaboration across US-based teams

A Week in the Life :

Operational strategy & Improvement – Lead initiatives to streamline and enhance customer service quality, efficiency, and processes. This will involve managing members of our customers service team.

Strategic partnership – Act as the right hand to the VP of North America to articulate the long-term vision of Fresh Clinics US and the implementation plan to achieving our ambitious goals

Cross-functional Project Management – Manage strategic projects, from planning through execution, to support Fresh Clinics' strategic goals of efficient scale.

Supplier management – Manage day-to-day relationships with pharmaceutical suppliers, ensuring strong strategic collaboration, smooth operations, effective communication, and product setup

New products onboarding – Own the onboarding and integration process for new suppliers and products, ensuring seamless alignment with internal operations

eCommerce operations - Oversee The Fresh Store's performance, including managing promotions, user experience (UX) and general product hygiene.

Who You Are :

Proactive and adaptable with a hands-on approach to managing operations and driving impactful results across multiple business functions.

Highly organized with strong attention to detail, able to handle competing priorities and deliver consistent outcomes.

Analytical and process-driven, able to identify inefficiencies and implement improvements to optimize workflows.

Strong communicator with excellent interpersonal skills, comfortable collaborating across teams and managing supplier relationships.

Skilled project manager, able to prioritize and execute tasks independently while maintaining high standards in customer service and operational quality.

We"d Love You to Have :

Bachelor's degree in Business Administration, Operations Management, or a related field

Proven experience (5-10 years) in a senior operational leadership role

Demonstrated experience in customer service management, process improvement, or operations oversight to ensure quality and efficiency.

Proven track record of delivering high-impact projects and managing cross-functional initiatives, with a data-driven approach to problem-solving and process optimization to drive efficiency improvements.

Excellent organizational and analytical skills, with strong attention to detail

Proficiency in MS Office, with advanced skills in Excel being a plus

Our Employee Benefits :

100% covered medical, dental and vision benefits

401(k) retirement program

Technology allowance to support remote work or equipment needs

Annual off-sites and travel to unique destinations across Australia and the US for connection and collaboration

Flexible PTO and working arrangements (remote, hybrid options)

Phone plan reimbursement

If you"re excited about joining a rapidly growing MedTech scale-up in the US and have the experience to drive meaningful impact, we"d love to hear from you – apply now!

Fresh Clinics are an equal opportunity employer and encourage people from all walks of life to be part of our team.

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