What are the responsibilities and job description for the Claims Clerk position at Fresh Del Monte?
Purpose of Position:
This position will work closely with Credit and Collections, Sales Department, Traffic Claims to research open invoices, and to process pending open claims in a timely manner. In this role, will also maintain compliance with company guidelines, and will perform clerical duties as needed.
Accountabilities:
- Review, research, and process deductions on assigned locations or customers in a timely manner, and in accordance with company policies and procedures as well as established timelines.
- Assist in obtaining the necessary documentation by requesting from vendors, customer portals or any available means to ensure that credits entered in the systems have the proper support to go through approval process without interruptions or delays.
- Review Miscellaneous Debits weekly and match credits entered to prepare offset requests.
- Partner with Sales team and Credit & Collections team to review open deductions including chargebacks/ miscellaneous debits to determine proper course of action for removal from aging report.
- Download customer checks and review items needing research of PO# to avoid chargeback creation where possible and needed.
- Prepare status report based off the Open Deductions Report on a weekly basis and/or as needed by updating and maintaining a daily progress Excel sheet on pending credits and follow up performed with sales.
- Work with Sales team, General Managers, A/R Credit and Collections team to enter credits in appropriate ERP system and follow these to final resolution.
- Perform other duties as needed/assigned.
Minimum Skills Required:
- College degree or experience equivalent.
- Account Receivable exprerience.
- Knowledge of Microsoft Office Programs (i.e. Word, Excel and Outlook).
- Experience in Oracle system.
- Excellent analytical skills.
- Knowledge in SAP system.
