Shift Manager

GENERAL SUMMARY: 

An Assistant Store Manager assists the store manager in executing store operations. This role assists and supervises a team of crew members and shift supervisors. The Assistant Store Manager is responsible for the preparation and presentation of Auntie Anne’s, Cinnabon or Red Mango products to their guests, and for the maintenance of the store premises and equipment, in accordance with Double P Corporation /Canadian Pretzel LLC / Auntie Anne’s, Cinnabon, and Red Mango operation standards and policies. The Assistant Store Manager embodies Double P Corporation’s / Canadian Pretzel LLC mission statement to, “Provide Every Guest a Positive Experience

One Pretzel/Cinnabon/Yogurt at a Time.”  The Assistant Store Manager adheres to our company values and culture which places importance on; Our People, Our Excellence & Accountability and Our Guest. This role is critical in providing our guest with an outstanding experience 

JOB DUTIES AND RESPONSIBILITIES, but not limited to the following: 

• Perform all the Crew Member and Shift Supervisor responsibilities such as prepare dough and other products (lemonade, butter, dips, cinnabons and yogurt). Roll, twist, dip, shape, bake, and bag pretzels/cinnabons/yougurt. 
• Prepare specialty pretzels or other brand products for Cinnabon and Red Mango.
• Insert, rotate, and remove pretzel/cinnabon trays; monitor ovens for correct baking time and product color.
• Dip, drain, and fill pretzels/cinnabons in the warmer/hot plate.
• Prepare drinks and bag orders using appropriate health and safety measures. 
• Direct and coordinate the activities of Crew Members and Shift Supervisors coordinate their meal breaks and breaks per state and federal law.
• Maintains a calm demeanor during periods of high volume or unusual events to keep store operating to standard and to set a positive example for the shift team.  
• In the event of call-offs, no shows, etc., contact Store Manager as directed, recommend solution to secure a replacement for the shift.    
• Monitor product quality and adherence to proper operating procedures; complaints, as required.  
• Monitor guest service and the guest experience.  
• Address, respond to, and resolve guests’ needs, questions, and complaints, as required.  
• Assure that all opening/closing procedures are performed, including all daily and scheduled, periodic (weekly, monthly if applicable) maintenance and cleaning procedures.   
• Responsible for store funds during shift assigned.  Access to bottom safe to issue and replace shift drawers/till and access to “to make change”. 
• Run register reports, complete Daily Cash Reports and hourly reading sheet. If closing, complete the Sales Log report.  
• Follows all cash management and cash register policies and ensures proper cash management practices are followed.
• Comply with Double P Corporation / Canadian Pretzel LLC policies and procedures, including relevant federal and state regulations (safety and environmental standards, OSHA, EPA, Right to Know, EEO, ADA, etc.)

REQUIRED QUALIFICATIONS

• 1 year to 2 ½ years of experience in retail management, food service industry or equivalent retail experience.
• Strong math and basic reading skills, including addition, subtraction and multiplication. 
• Ability to use and operate a calculator accurately.
• Attention to detail.
• Display ability to develop skills in leadership; coaching others respectfully and professionally. 
• Stronger guest focus with excellent people skills; including positive can-do attitude, teachable spirit.  
• Flexible work schedule, including nights, weekends, and holidays.  
• Complies with all health and sanitation laws and regulations.

PREFERRED QUALIFICATIONS

• Experience in computer, smart phones, iPads, retail handhelds, and POS system. 
• General knowledge and understanding of the food industry or retail operations preferred.

JOB REQUIREMENTS /PHYSICAL DEMANDS

• The essential job functions are prolonged/stationary standing, walking, squatting, bending, and repetitive and constant hand/arm motions (i.e. rolling, dipping pretzels/cinnabons). 
• The ability to lift up to 50 pounds. 
• Ability to work in a fast paced, high stressed environment when dealing with systems/guests/staff.
• Work with agility.
• Assist in training and developing new hires.  
• Occasional long hours within the state and federal applicable laws.
• Ability to write simple correspondence [In English].  Ability to effectively share information in one-on one and small group settings to guests, and other employees of the organization who only speak English for safety and communication purposes. 
• Ability to test products by taste, color and smell.

AGE

REQUIREMENTS

18 years

LICENSE/CERTIFICATIONS

REQUIRED

State of Illinois, California, Nevada and

Jackson County in Missouri – Food

Handler Permit

St. Louis County in Missouri – Hepatitis

Shot

Ontario/Alberta Canada – Food Handlers Permit

JOB COMPETENCIES 

Guest service, effective communication, basic math skills, teamwork, collaboration, dependability, reliability, quality and safety focus, integrity, and conflict resolution.