Store Manager

Fresh Dining Concepts is the leading Franchisee of ToGo Foods the Franchisor for Auntie Anne's, Carvel, Cinnabon, and Jamba Juice. We have locations across the United States and are looking to add to our amazing team!

Position Summary:

Jamba Juice Store Managers are responsible for the overall operations, sales performance, and execution of brand excellence in a store. Store Managers typically supervise a staff of 10-40 team members and carry out management responsibilities consistent with Jamba Juice policies and legal requirements. Jamba Juice Store Managers are required to demonstrate the following core characteristics: Integrity and Trust, Ethics and Values, Customer Focus and Action Orientation

Essential Duties and Responsibilities:

Include but are not limited to:

• Hiring and Staffing: Attract, recruit, interview, select, and retain team members that meet Jamba profile requirements; Ensure appropriate staffing levels to accommodate sales fluctuations and business requirements.
• Developing Subordinates: Train team members in product knowledge, service standards, policies, procedures, and sales techniques; Conduct ongoing training (individual and group); Coach, counsel, and discipline team members; Develop and sustain internal people pipelines necessary for company growth.
• Total Quality Management: Consistently review business practices; determine customer needs; determine team member needs and performance opportunities; create a strategy to act on these needs and opportunities to improve overall business performance Develop and maintain proper scheduling of team members; monitor & audit time-keeping records to ensure accuracy Communicate job expectations, performance goals and company standards to ensure customer service standards are achieved store managers must be able to lead the marshaling of people, resources and timelines to execute all requirements.
• Managerial Courage: Plan, monitor, and appraise ongoing performance results. Write reviews and recommend promotions and merit increases; Act quickly to resolve disputes and grievances between team members and peers. Be honest and direct with team members, peers and supervisors; Consistently address underperformance move team members up or out to move the business forward.
• Building Team Spirit: Create and sustain a highly productive store environment through training excellence and leadership of F.I.B.E.R. (Fun, Integrity, Belief, Excellence, Results); Conduct monthly team member one-on-one meetings and conduct quarterly store meetings.

Qualifications:

• High School diploma or commensurable experience required.
• BA/BS degree in Business or related field preferred.
• High school diploma or equivalent (GED) required, BA/BS degree preferred, or equivalent experience.
• Experience in coaching and developing teams in a retail environment.
• Availability to work shifts, including nights, weekends, and holidays.
• Minimum of 2 years of successful management experience.
• Direct P&L accountability.
• Service, hospitality, or retail/restaurant experience preferred.
• Must have experience supervising line, staff, and management positions.
• Background in nutrition is highly desirable.
• Ability to speak, read, and write effectively in English.
• Excellent interpersonal skills, management skills, and financial acumen.
• Proven analytical and problem-solving skills.
• Excellent organization and planning skills.
• Ability to apply sound judgment in the decision-making process and persuade others to do the right thing even when the decision is not popular.
• Maintains professionalism and optimistic attitude in all situations.
• Is a self-starter who takes initiative and willingly accepts responsibility.
• Proficient knowledge of personal computers and related software applications (Microsoft Office, e-mail, etc.).

Leadership Competencies

• Managing Vision and Purpose: Develop and maintain a positive relationship with the community through effective marketing and sponsorship; Synergize team efforts to deliver store culture, operations standards and shareholder value; Maintain financial excellence through understanding and execution of operating systems; Practice a positive attitude and mindset in total responsibility for the store; ensure consistent delivery of B.O.O.S.T. (Be friendly and fast, Offer great tasting products, One team, Show pride, Thank each guest) from all team members.
• Leading a Winning Team: With mature confidence, works effectively and collaboratively alongside others to empower and motivate; manages execution and uses influence skills to successfully work with business partners, internal customers, peers, and senior management; has proven ability as a visionary thinker and a track record of translating vision into action; demonstrates pride in Jamba Juice and provides supportive direction to carry out business initiatives.
• Communicating With and Respecting Others: Speaks and listens effectively one-on-one and within groups; works to inspire trust and ensures all employees feel valued in their contributions; prepares effective written communication.
• Driving for Results Jambas Way: Works efficiently to drive the Companys key principles; is clearly focused on taking care of guests and internal customers through support of quality and safety policy initiatives; regularly works to develop self/skill set, in alignment with business strategy and organizational goals.
• Change Leadership: Demonstrates openness and adaptability as business conditions change; effectively understands change and the intended effect on the organization and business; focuses on leading change efforts through appropriate actions and communication; effectively adjusts leadership style and approach to support change initiative at all levels.

Job Requirements/Physical Demands:

• Must be 18 years old or older.
• The essential job functions are prolonged/stationary standing, walking, squatting, bending, and repetitive and constant hand/arm motions.
• The ability to lift to 50 pounds.
• Ability to work in a fast-paced, highly stressed environment when dealing with systems/guests/staff.
• Work with agility.
• Assist in training and developing new hires.
• Occasional long hours within the state and federal applicable laws.
• Ability to write simple correspondence [In English]. Ability to effectively share information in one-on-one and small group situations to guests, and other employees of the organization who only speak English for safety and communication purposes.
• Ability to test products by taste, color, and smell.

License/Certifications:

• Reliable transportation.
• Current ServSafe certification required. If certification is not current, must pass ServSafe certification within 30 days of employment.
• Food Handler Permit as required by local laws.
• Compliance with all local Health Department requirements.

Work Environment:

• The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job.

The duties, responsibilities, and requirements presented in this job description are intended to be representative in nature and should not be construed as an exhaustive list.