What are the responsibilities and job description for the Customer Care Representative position at Fresh Inc.?
Job Description
Job Description
The primary objective of the Customer Care Representative is to assist customers with account sign-up, order processing, and providing accurate and timely responses to inquiries, questions, or complaints with superior professionalism, courtesy, and empathy.
Our Customer Care Representative is an on-site role available to start immediately.
Customer Care Representative Responsibilities :
- Provide superior customer support through one-on-one meetings and serve as the primary contact
- Work cross-functionally with the sales departments to effectively escalate product and account-related issues
- Initiate contact with a high level of potential customers daily and convert a targeted percentage to new sales accounts
- Troubleshoot customer problems, identify root causes, and use company tools and resources to determine a resolution
- Updates customer information and meticulously ensures accurate entry of confidential customer information
- The Customer Care Representative is an upstanding example of our core values and believes in our commitment to excellence carrying that throughout all customer interactions, client meetings, brainstorming sessions, sales targets, and projects
As an organic growth and future-focused organization, we always look towards the future and hire top-tier candidates who possess a forward-thinking mindset. Our goal is to provide superior mentorship, regular coaching, and constructive feedback so that our team members have the opportunity to become future managers and leaders in our firm.
Customer Care Representative Qualifications :
Employee Perks :
Powered by JazzHR
gpbP3bPsSx
