What are the responsibilities and job description for the Customer Service Representative position at Fresh Start?
Overview
We are seeking a dedicated and enthusiastic Customer Service Representative to join our dynamic team. In this role, you will be the first point of contact for our customers, providing exceptional service and support. Your ability to communicate effectively and analyze customer needs will be essential in ensuring customer satisfaction and loyalty. If you have a passion for helping others and possess strong office and sales skills, we encourage you to apply.
Responsibilities
- Respond promptly to customer inquiries via phone, email, and chat.
- Provide accurate information regarding products and services.
- Assist customers in resolving issues or concerns with professionalism and empathy.
- Maintain detailed records of customer interactions in our computerized system.
- Analyze customer feedback to identify areas for improvement.
- Collaborate with team members to enhance the overall customer experience.
- Uphold company policies and procedures while ensuring compliance with industry standards.
- Utilize phone etiquette to create a positive impression during all communications.
Experience
- Previous experience in a customer service or call center environment is preferred.
- Strong office skills, including proficiency in computer systems and software applications.
- Bilingual or multilingual abilities are a plus, enhancing communication with diverse customers.
- Excellent verbal and written communication skills, with the ability to convey information clearly.
- A proactive approach to problem-solving and the ability to analyze situations effectively.
- Sales experience is beneficial but not mandatory; a willingness to learn is essential.
Join us in providing outstanding service that makes a difference!
Job Type: Full-time
Pay: $60,000.00 - $130,000.00 per year
Benefits:
- 401(k)
- Dental insurance
- Flexible schedule
- Health insurance
- Paid time off
- Vision insurance
Shift:
- Day shift
Ability to Relocate:
- Valley View, OH 44125: Relocate before starting work (Required)
Work Location: In person
Salary : $60,000 - $130,000
