JOB SUMMARY: Leads a store by implementing and managing business growth strategies in key areas to include talent management, customer service excellence, merchandising, financial analysis and optimization, internal/external compliance measures and risk mitigation, and vendor, community, and public relations. This role may be assigned to an existing store, newly acquired but established store, or to a newly identified store where significant analysis, planning and implementation is needed in all operational aspects to ensure successful development of the market share.

ESSENTIAL DUTIES AND RESPOSNSIBILITIES include the following. Other duties may be assigned:

• Maintain positive employee relations and morale by supervising employees and ensuring that Company policies and procedures are being followed and maintained.
• Recruit, interview, and hire employees; ensure that all aspects of the hiring process are completed, and that facility is properly staffed.
• Effectively train and develop all employees within the facility.
• Effectively manage labor hours through proper scheduling.
• Supervise coverage of shifts left vacant due to emergency or lack of personnel and fill as needed.
• Resolve employee relations problems and complaints in a timely manner; counsel and document employee performance issues; process employee terminations as necessary; follow through and communicate employee relations problems to the Territory Manager.
• Maximize profitability through sales enhancement, expense control, accurate reporting & documentation of all

accounting & team member activities

• Ensure accurate daily accounting of all financial activities and completion of records using company back office system.
• Oversee daily bank deposits.
• Ensure prompt and exemplary customer service, safe conditions at the store, and employee supervision.
• Maintain a neat personal appearance in accordance with Company Uniform and Dress Code Policy.
• Effectively manage the store by directing sales promotions, implementing new programs and communicating to vendors, sales reps, and other appropriate personnel on marketing activities.
• Responsible for ordering and merchandising of all authorized merchandise by complying with inventory guidelines. Direct and control proper merchandising and follow-through on all sales promotions.
• Maintain a working relationship with all vendors; monitor and correct delivery procedures, ensure the accuracy of orders; and report any problems to Territory Manager.
• Ensure that all food and food preparation maintain quality standards and sanitation regulations.
• Ensure that adequate stock is maintained.
• Control inventory shrink within all corporate guidelines. Pursue inventory shortages or overages to a satisfactory conclusion.
• Ensure that safe conditions and a safe environment are maintained at all times.

LIVING OUR CORE VALUES IS AN ESSENTIAL PART OF EACH AND EVERY JOB

• CUSTOMER FOCUS – Our customers come first, and they are our partners in creating value. We are dedicated to satisfying the needs of our customers in a friendly, timely and safe manner. Our goal is to make each and every customer feel like a guest.
• TEAM ORIENTED – We work together to meet our goals and, in the process, create a work environment that is fast, friendly, and fun. We are supportive of each team member and treat one another with respect, valuing each other’s talents and contributions. Our competitive strength is and always will be our people.
• COMMITTED TO QUALITY - We are committed to the highest level of quality and shared responsibility in everything we do. You should perform all duties in a safe manner, following safety policies and procedures.
• ACCOUNTABILITY - We accept our individual and team commitments, and we do our best to meet them. If we make a mistake, we take responsibility for our actions and accept the consequences. We do what we say we are going to do.
• PASSIONATE – We show pride, enthusiasm and determination in everything that we do. Our positive and optimistic attitude is contagious – within our team and with our customers. Passion is the fuel that drives our company to success!

SUPERVISORY RESPONSIBILITIES: Responsible for all store staff. Carries out supervisory responsibilities in accordance with the organization policies & state, federal & local laws. Responsibilities include interviewing, hiring & training employees; planning, assigning & directing work; appraising performance; reward & discipline of employees; addressing complaints & resolving problems.

QUALIFICATION REQUIREMENTS: Required to work 50 hours per week. To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions. High School degree or equivalent and a minimum of one year retail management experience.

LANGUAGE SKILLS: Effectively present information to customers, associate & management. Ability to read, analyze & interpret financial reports & legal documents. Ability to respond to common inquiries or complaints from associates, customers, regulatory agencies or members of the business community. Must be able to speak, read & write in the English language.

MATHEMATICAL SKILLS: Ability to work with & apply mathematical concepts such as fractions, percentages, ratios, & proportions to practical situations.

REASONING ABILITY: Ability to solve practical problems & deal with a variety of situations where only limited standardization exits. Ability to interpret a variety of instructions furnished in written, oral, diagram or schedule form.

CERTIFICATES, LICENSES, REGULATIONS: Valid in-state Driver’s License with required auto insurance, acceptable motor vehicle report, and achieve and maintain the ServSafe Certification.

PHYSICAL DEMANDS: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions for this job. Reasonable accommodations may be made to enable individuals with disabilities to perform these essential functions. While performing the duties of this job, the employee is regularly required to stand; walk, drive; use hands to finger, handle or feel objects; use tools or controls; reach with hands & arms; & talk & hear. The employee is frequently required to sit; climb or balance; stoop, kneel, crouch, or crawl; & taste or smell. The employee must regularly lift and/or move up to 50 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception & the ability to adjust focus.

WORK ENVIRONMENT: The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform these essential functions. While performing the duties of this job, the employee occasionally works in outside weather conditions & is occasionally exposed to wet and/or humid conditions, fumes or airborne particles, & extreme heat and/or cold. The employee occasionally works near moving mechanical parts; in high, precarious places; & is occasionally exposed to toxic or caustic chemicals, & risk of electric shock. The noise level in the work environment is usually moderate to loud.

What’s In It For You?
Fresh Stop is committed to creating an environment that encourages and rewards excellence, providing a range of benefits that includes:

• Competitive salary and bonus incentives
• Medical, dental, and vision
• Vacation pay
• 401(k) Plan
• Short-term and long-term disability benefits
• Professional growth opportunities
• And more…