Sr. Sales Operations Manager

Who you are :

You are a diligent servant leader who will stop at nothing to keep your team moving forward. You are organized and communicate clearly, as often as it takes to get results in collaboration with your colleagues. Learning new tools is fun, and you can bend a CRM to your purpose as easily as you harness email lists, documents, and spreadsheets.

Your drive is the gold standard on the teams you inhabit. You can activate an event and bring the energy level up for internal and external participants alike. You are a fast learner who accepts and gives coaching, who holds a mindset for growth and constructive change. You get results, from your teams and from yourself.

Who we are :

We are entrepreneurs. We build businesses. Were a fast paced, design-led, software development and hardware engineering consulting organization, offering end-to-end services to help companies innovate. We bring together amazing UX designers, sophisticated developers, digital strategists, and top-notch engineers to help companies create fresh experiences that connect humans, systems, and machines. Weve been growing fast and are seeking a senior coordinator to support our sales team and market leaders, find new accounts, secure deals, hold events, and bring our best foot forward for our client prospects.

At Fresh Consulting, we strive to hire a workforce representative of the communities we serve, understanding that a diverse workforce strengthens our organization. We value diversity and support a positive and welcoming environment where all of our employees can thrive.

What we need :

Fresh seeks an experienced Sr. Sales Operations Manager to accelerate sales growth through support of the sales team and market leadership (Managing Directors). This new role at Fresh will work directly with the Chief Revenue Officer to ensure that sales and account teams are equipped and buttoned up for client outreach and engagement.

This person will oversee the tactical operations of Freshs inside sales lifecycle, from cold outreach to post-project follow-up, and everything in between.

Core Responsibilities :

• Sales Process Optimization Analyze and optimize existing sales processes to improve efficiency and effectivenessExecute and offer improvements to the existing sales processes driving pipeline growth and sales velocityTrack, measure and report key sales metrics to identify areas for improvement
• Sales Enablement Create and maintain a comprehensive sales enablement toolkit, including sales presentations, case studies and solution demonstrationsProvide ongoing training and coaching to the sales team on sales techniques, solution knowledge, and industry trendsWork in close partnership with the Chief Revenue Officer in defining and executing sales enablement training for sales team member and the extended Sales Engine at Fresh
• CRM (Salesforce) Management Oversee the implementation, as a product owner, of our instance of SalesforceEnsure data accuracy and integrity within CRM, including opportunity management, contact management, forecasting and reportingDevelop customize reports and dashboards to track sales performance, identify trends and inform new training or process improvements with data
• Pipeline Management Collaborate with the Sales Engine at Fresh to help identify and prioritize high-value opportunitiesMonitor pipeline health and forecast future revenueImplement strategies to accelerate deal closure and improve win rates
• Team Support Provide light administrative support for the sales team, including scheduling internal meetings, coordinating amongst and within the Sales Engine, ensuring compliance where possibleManage weekly sales reporting in support of Sales Operations (weekly sales calls, for example) Consult and stay informed for all social content, thought leadership, and physical collateral (SWAG, signage, etc.) in collaboration with Fresh Marketing and Business Development LeadershipSupport Fresh Marketing in lead & prospect management, including inbound lead qualification, outbound lead prospecting, account planning support, lead / account research, lead / account strategy, and initial inbound lead response

Desired Skills

Core Leadership Skills :

At Fresh, we are all Leaders. There are foundational responsibilities common to all who lead on the Sales Team. These Core Leadership Skills are as important as persons specific role within the organization :

Entrepreneurial & Initiative Driven :

Conceptual & Critical Thinker :

Build Relationships, Attract and Inspire :

Team Leadership :

Impact and Influence :

Consulting Operations :

Understand the core operational processes, procedures, and measures for running a consulting business (, sales, recruiting, staffing, etc.)

The base salary hiring range for this position is $90,000 to $130,000. Compensation offered will be determined by factors such as location, level, job-related knowledge, skills, and experience.

Salary : $90,000 - $130,000