What are the responsibilities and job description for the Account Manager (Sydney) position at Fresha?
About Fresha
Fresha is the leading marketplace platform for beauty & wellness trusted by millions of consumers and businesses worldwide.
Fresha is used by 110,000 businesses and 450,000 stylists and professionals worldwide, processing over 1 billion appointments to date.
The company is headquartered in London, United Kingdom, with 12 global offices located across North America, EMEA and APAC.
Fresha allows consumers to discover, book and pay for beauty and wellness appointments with local businesses via its marketplace, while beauty and wellness businesses and professionals use an all-in-one platform to manage their entire operations with an intuitive subscription-free business software and financial technology solutions.
Fresha’s ecosystem gives merchants everything they need to run their business seamlessly by facilitating appointment bookings, point-of-sale, customer records management, marketing automation, loyalty, beauty products inventory and team management.
The consumer marketplace unlocks revenue potential for partner businesses by leveraging the power of online bookings and automated marketing through mobile apps and advanced integrations with major tech brands including Instagram, Facebook and Google.
Role overview
Given our exciting and progressive growth plans, we are looking for an exceptional Account Manager to come and join our global business.
Reporting directly to the Account Manager Team Lead, and working with our Partners and our Sales and Onboarding teams, you will be accountable for building long-term relationships and driving retention and monetization of the Fresha platform.
This is a great opportunity for someone looking to work in a fast-paced and changing environment, who likes to work autonomously, enjoys a challenge and wants to make an impact.
\n- Partner engagement - Accountable for meeting key performance indicators on monetization, retention, and revenue growth by proactively engaging with and educating our Partners on the value of the Fresha platform
- Revenue optimization - Effectively analyze reports and execute plans to upsell and increase monetized revenue generated from existing accounts
- Ensure strong Partner Experience by building meaningful relationships by attending face-to-face and video meetings with your accounts
- Administer a consistent contact strategy across your Portfolio to keep Partners engaged and reduce churn
- Demonstrable experience in effectively managing and driving commercial growth in large account bases, ideally in the SaaS industry
- Experience - 2-3 years experience as an SDR and as a revenue generating account manager
- Shown to be commercially motivated with an ability to adapt and achieve targets
- Self-starter and proactive approach
- Comfortable working in a fast-paced and changing environment
- Experience working in a SaaS environment is preferred
- Experience selling into SMB
- Excellent communication and listening skills
- Excellent time management and planning skills
- High work ethic
- Innovative - Creative thinking and problem-solving mindset
- Team Player - must be happy to ‘roll sleeves up’ and assist the team whenever required4 days in the office work environment
- Screen stage - Video-call with a member from the Talent Team - 30 MINUTES
- 1st stage - Video-call/in-person with Hiring Manager - 45-60 MINUTES
- Final stage - Video-call/in-person with Hiring Team - 60-75 MINUTES
Inclusive workforce
At Fresha, we are creating a culture where individuals of all backgrounds feel comfortable.
We want all Fresha people to feel included and truly empowered to contribute fully to our vision and goals. Everyone who applies will receive fair consideration for employment.
We do not discriminate based on race, colour, religion, sex, sexual orientation, age, marital status, gender identity, national origin, disability, or any other applicable legally protected characteristics in the location in which the candidate is applying.
If you have any accessibility requirements that would make you more comfortable during the interview process and/or once you join, please let us know so that we can support you.
