What are the responsibilities and job description for the Housing Business Operations Lead position at Freshpack?
Drive real change as an Operations Manager at Freshpack. We're seeking a leader to oversee production, shipping, and sanitation teams, improving processes and driving team success.
About the Role
This role involves managing team performance, optimizing training, driving innovation, and coordinating production schedules to meet business goals. The ideal candidate will have experience in team management, process improvement, and food safety compliance.
Duties and Responsibilities
- Manage Production, Shipping & Receiving, and Sanitation teams across multiple shifts.
- Motivate and manage Production Superintendents to efficiently execute production schedules.
- Conduct daily production meetings to align leadership and manage exceptions.
- Create deadlines and schedules, and communicate changes/deviations to all key groups.
- Optimize training and development programs to foster continual learning within the team.
- Continuously improve all aspects of production/sanitation process.
- Organize and communicate process changes within department, as well as external departments affected by modifications.
- Organize projects large enough to CapEx and present to leadership team.
- Prepare presentations with projected costs and ROI.
- Collaborate with other departments on implementation upon approval.
Key Performance Indicators
- Establish annual and project-based budgets, plan and prioritize resources accordingly.
- Develop open lines of communication built on trust with plant employees to ensure their feedback/ideas are valued; leverage feedback to create and implement process improvements.
- Manage chemical supplier.
- Maintain and improve SOP/SSOP for the production and sanitation process.
- Proactively develop team and leadership opportunities.
- Conduct regular performance appraisals.
- Establish corrective actions for team members that are underperforming.
- Weekly reporting on KPI program and approval; development of new metrics as needed.
Food Safety and Product Quality
- Ensure production teams are following established FS/PQ policies and procedures.
- Effectively run the production department to produce safe, quality product.
- Participation in Food Safety Team meetings/discussions.
- Formal corrective action responses to FS/PQ leadership for production and sanitation nonconformances.
Innovation, Product Development & Project Management
- Participate in New Product Development/Launch committee.
- Review key documents and proactively provide feedback.
- Attend first production runs to guarantee products hit specifications and ensure that customer expectations are met/exceeded.
Planning and Time Management
- Lead weekly planning meetings.
- Conduct meetings with each team to assess schedules and plan for equipment and personnel needs.
Working Hours and Details
- This position will be generally expected to work 40-50 hours per week (M-F 7:00am to 4:30pm office hours).
- Biweekly visits to off shifts during major process changes and/or when onboarding new off shift leaders.
- This position is hands-on and regular line work should be expected.
- Direct and indirect reports include admin staff, including a Process Engineer and Master Scheduler, and teams such as Shipping & Receiving, Day Shift, Second Shift, and Third Shift.
