What are the responsibilities and job description for the Manager, End User Support position at Freshpet?
The End User Services Manager is responsible for overseeing the delivery of IT support services to end users across the organization. The End User Services Manager manages a team of IT technicians, analysts, and specialists who provide technical assistance, troubleshooting, and training to end users. The End User Services Manager also ensures that the end user services are aligned with the IT strategy, policies, and standards of the organization.
Responsibilities
- Manage the end user services team, including hiring, training, coaching, and performance evaluation.
- Plan, coordinate, and monitor the delivery of IT support services to end users, including hardware, software, network, and security issues.
- Establish and maintain service level agreements, metrics, and reports to measure and improve the quality and efficiency of end user services.
- Develop and implement best practices, policies, and procedures for end user services, ensuring compliance with IT standards and regulations.
- Manage the end user services budget, inventory, and assets, ensuring optimal utilization and cost-effectiveness.
- Collaborate with other IT managers and stakeholders to identify and resolve end user needs and expectations.
- Stay updated on the latest trends and developments in end user technologies and services, and recommend solutions to enhance end user experience and satisfaction.
Requirements
