What are the responsibilities and job description for the Technical Services Site Lead position at Freshpet?
Who We Are
At Freshpet, our goal is to change the way people nourish their pets forever. We strive to strengthen the bond between people and our pets so that we both live longer, healthier, and happier lives while being kind to the planet. We believe that if we can create fresh, real foods that pets love and help them live healthier lives that their pet parents will also enjoy the many benefits of a rich life shared with a pet.
We started off with a mission to change the way pet parents feed dogs and cats, but we also wanted to be a company that had a thoughtful approach to how we operate. We wanted to do things differently, make great products but be gentle to the planet, good to the people who touch our business, and leave a positive impact with everything we do. We work hard every day to ensure that the original vision is met, starting with making the highest quality foods in our kitchens to running our business with integrity, transparency, and social and environmental responsibility. IT’S AMAZING WHAT CAN HAPPEN WHEN YOU START COMPLETELY FRESH!
What You Will Do
The Technology Services Site Lead will be responsible for overseeing the day-to-day operations of our company’s infrastructure at a designated site. Reporting to the Manager of Technology Service Delivery and Executive Support, this role is responsible for ensuring that IT services for their assigned site(s) are delivered in a manner that is reliable, efficient, and effectively supports business needs. The ideal candidate will have a strong technical background, excellent leadership skills, and a proven track record of managing complex infrastructure environments.
How You Will Make An Impact
At Freshpet, we offer a competitive salary and an excellent benefits package, including medical, dental and vision insurance, basic and optional life insurance, short- and long-term disability protection, flexible spending accounts, and a 401(k) plan with company match, paid parental leave, pet insurance, tuition assistance, a generous PTO plan and so much more!
Our Commitment To a Diverse Workforce
At Freshpet, we embrace and encourage our employees’ differences in age, sex, color, disability, ethnicity, family or marital status, gender identity or expression, language, national origin, physical and mental ability, political affiliation, race, religion, sexual orientation, socio-economic status, veteran status, and other characteristics that make our employees unique.
Freshpet aims to foster, cultivate and preserve a culture of diversity, equity and inclusion. Our employees are our most valuable assets. The collective sum of the individual differences, life experiences, knowledge, inventiveness, innovation, self-expression, unique capabilities and talent that our employees invest in their work represents a significant part of not only our culture, but our reputation and company’s achievement as well. Freshpet is an Equal Opportunity Employer.
Disclaimers
We are interested in every qualified candidate who is eligible to work in the United States, we may consider visa sponsorship.
Freshpet is not accepting unsolicited assistance from search firms for this employment opportunity. Please, no phone calls or emails. All resumes submitted by search firms to any employee at Freshpet via-email, the Internet or in any form and/or method without a valid written search agreement in place for this position will be deemed the sole property of Freshpet. No fee will be paid in the event the candidate is hired by Freshpet as a result of the referral or through other means.
About Freshpet
We are Freshpet, a team of pet parents, pet lovers, and other folks dedicated to doing what’s best for Pets, People, and Planet. Our home office is in Bedminster, NJ. Our kitchen locations are in Bethlehem, PA and Ennis, TX. And our heart is in our work: Preparing the finest food for dogs and cats using only fresh, natural ingredients. We are growing in popularity, impact, and size by doing things the right way. The Freshpet way.
Freshpet embraces diversity and is an EOE/M/F/Disabilities/A/Veterans employer.
At Freshpet, our goal is to change the way people nourish their pets forever. We strive to strengthen the bond between people and our pets so that we both live longer, healthier, and happier lives while being kind to the planet. We believe that if we can create fresh, real foods that pets love and help them live healthier lives that their pet parents will also enjoy the many benefits of a rich life shared with a pet.
We started off with a mission to change the way pet parents feed dogs and cats, but we also wanted to be a company that had a thoughtful approach to how we operate. We wanted to do things differently, make great products but be gentle to the planet, good to the people who touch our business, and leave a positive impact with everything we do. We work hard every day to ensure that the original vision is met, starting with making the highest quality foods in our kitchens to running our business with integrity, transparency, and social and environmental responsibility. IT’S AMAZING WHAT CAN HAPPEN WHEN YOU START COMPLETELY FRESH!
What You Will Do
The Technology Services Site Lead will be responsible for overseeing the day-to-day operations of our company’s infrastructure at a designated site. Reporting to the Manager of Technology Service Delivery and Executive Support, this role is responsible for ensuring that IT services for their assigned site(s) are delivered in a manner that is reliable, efficient, and effectively supports business needs. The ideal candidate will have a strong technical background, excellent leadership skills, and a proven track record of managing complex infrastructure environments.
How You Will Make An Impact
- Infrastructure Service Management: Act as the “Voice of the Customer”, ensuring that the delivery of Freshpet’s IT services effectively supports the needs of the business for their assigned site(s)
- Project Execution: Execute and oversee infrastructure projects from conception to completion, ensuring they align with business goals
- Security and Compliance: Ensure that all infrastructure components adhere to the company’s technology governance and cybersecurity policies
- Collaboration: Work closely with other departments, including IT and operations to ensure seamless integration and support of infrastructure initiatives
- Vendor Management: Manage relationships with third-party vendors and service providers, ensuring service levels are met
- Reporting: Prepare regular reports on the status of site infrastructure, including performance metrics, project updates, and risk assessments
- Problem Solving: Address and resolve infrastructure-related issues promptly and efficiently to minimize downtime and disruptions
- At least 5 years of experience working in information technology
- Strong technical knowledge of infrastructure systems
- Excellent problem-solving skills
- Strong communication and interpersonal skills, with the ability to work effectively with diverse teams
- Oversee the daily operation of IT systems and ensure optimal performance
- Act as a point of contact for escalations and provide timely resolutions to critical issues
- Coordinate with vendors and suppliers for hardware, software, and support services
- Monitor and ensure compliance with IT policies, security standards, and data protection regulations
- Manage and resolve technical issues, providing advanced troubleshooting when required
- Knowledge of security and compliance best practices
- Relevant certifications (e.g., ITIL, PMP, CISSP) are a plus
- Expertise in IT infrastructure, hardware, and software
- Ability to coordinate with cross-functional teams and vendors
- Strong ability to explain technical concepts to non-technical stakeholders
- Effective at communicating between teams, management, and external partners
- Staying updated on emerging IT trends, tools, and best practices
- Knowledge of network systems (LAN/WAN), cybersecurity protocols, and troubleshooting
At Freshpet, we offer a competitive salary and an excellent benefits package, including medical, dental and vision insurance, basic and optional life insurance, short- and long-term disability protection, flexible spending accounts, and a 401(k) plan with company match, paid parental leave, pet insurance, tuition assistance, a generous PTO plan and so much more!
Our Commitment To a Diverse Workforce
At Freshpet, we embrace and encourage our employees’ differences in age, sex, color, disability, ethnicity, family or marital status, gender identity or expression, language, national origin, physical and mental ability, political affiliation, race, religion, sexual orientation, socio-economic status, veteran status, and other characteristics that make our employees unique.
Freshpet aims to foster, cultivate and preserve a culture of diversity, equity and inclusion. Our employees are our most valuable assets. The collective sum of the individual differences, life experiences, knowledge, inventiveness, innovation, self-expression, unique capabilities and talent that our employees invest in their work represents a significant part of not only our culture, but our reputation and company’s achievement as well. Freshpet is an Equal Opportunity Employer.
Disclaimers
We are interested in every qualified candidate who is eligible to work in the United States, we may consider visa sponsorship.
Freshpet is not accepting unsolicited assistance from search firms for this employment opportunity. Please, no phone calls or emails. All resumes submitted by search firms to any employee at Freshpet via-email, the Internet or in any form and/or method without a valid written search agreement in place for this position will be deemed the sole property of Freshpet. No fee will be paid in the event the candidate is hired by Freshpet as a result of the referral or through other means.
About Freshpet
We are Freshpet, a team of pet parents, pet lovers, and other folks dedicated to doing what’s best for Pets, People, and Planet. Our home office is in Bedminster, NJ. Our kitchen locations are in Bethlehem, PA and Ennis, TX. And our heart is in our work: Preparing the finest food for dogs and cats using only fresh, natural ingredients. We are growing in popularity, impact, and size by doing things the right way. The Freshpet way.
Freshpet embraces diversity and is an EOE/M/F/Disabilities/A/Veterans employer.
