Demo

Marketing Strategy Planning Director

Freshworks
Freshworks Salary
San Mateo, CA Full Time
POSTED ON 3/9/2025
AVAILABLE BEFORE 6/9/2025

This role will be in the CCMOs (Chief Customer and Marketing Officer) organization responsible for driving Freshworks marketing initiatives focusing on the priorities operational excellence and delivery on our Objectives and Key Results (OKRs) and annual plans and operating rhythm for our global marketing team. This role is pivotal in ensuring that marketing strategy and crossfunctional collaboration come together seamlessly enabling the team to operate at peak performance and maximize impact to our annual goals and objectives. You will work closely with the marketing leadership team the CCMO and key internal stakeholders to drive alignment to ensure timely and successful strategy . You will also shepherd several key marketing initiatives that will serve to help us evolve and mature our practices.

The ideal candidate has proven experience navigating and optimizing marketing strategy & operations at scale ensuring efficiency reliability and sustainable growth.

Key Responsibilities :

Ensure the marketing team runs like an operational machine :

  • Drive operational efficiency by identifying areas for improvement removing roadblocks and implementing streamlined processes working with across key stakeholders including operations
  • Work closely with operations sales and marketing teams (brand digital product marketing) to ensure that campaigns and programs are executed efficiently and aligned with overall business goals
  • Establish templates to build measure and assess impact of marketing initiatives
  • Help drive visibility into the accountability and performance of key stakeholders to deliver impact
  • Manage the marketing teams rhythm of business and employee engagement efforts refining it through the year

Ensure the marketing strategy is executed against to support business goals :

  • Collaborate with marketing leaders to develop and translate highlevel marketing strategies into actionable plans and initiatives
  • Lead annual and longterm marketing planning ensuring alignment with corporate objectives
  • Regularly engage with the Chief of Staff to ensure the marketing strategy and projects align with broader org and company goals and provide regular updates
  • Collaborate with the marketing leadership team on ongoing benchmarking of marketing spend and performance to identify and share best practices
  • Where needed in partnership with marketing leadership conduct benchmarking competitive analysis and consumer insights to inform marketing decisions
  • In partnership with FP&A Human Resources and Talent acquisition optimize spending across channels to maximize ROI on marketing investments
  • Qualifications :

  • A minimum of 1215 years experience in marketingrelated positions in the software / technology sector
  • Prior experience in SaaSbased organizations
  • Indepth knowledge of the B2B SaaS marketing including market trends competition and emerging technologies with experience in $1B ARR companies preferred
  • Proven ability to build and lead a marketing strategies
  • Effective project management skills and broad capabilities
  • Strong business acumen with a datadriven decisionmaking approach
  • Experience managing largescale marketing budgets with a focus on ROIdriven decisionmaking
  • Collaborative mindset with a strong inclination towards continuous learning
  • Ability to stay ahead of industry trends and marketing best practices to drive continuous improvement
  • Outstanding written and verbal communication skills with the ability to convey complex ideas clearly and persuasively
  • Ability to thrive in a fastpaced dynamic environment adapting to changing circumstances with resilience and composure
  • Embraces accountability customercentricity and fosters a collaborative inclusive team culture
  • Additional Information :

    The annual base salary range for this position is $189000 $272000 USD

    Compensation is based on a variety of factors including but not limited to location experience jobrelated skills and level. Bonus / equity may be available.

    Please note this is a hybrid role that requires an inoffice presence 3 days / week (TuesdayThursday).

    Freshworks offers multiple options for dental medical vision disability and life insurances. Equity ESPP flexible PTO flexible spending commuter benefits and wellness benefits are also offered. Freshworks also offers adoption and parental leave benefits.

    At Freshworks we are creating a global workplace that enables everyone to find their true potential purpose and passion irrespective of their background gender race sexual orientation religion and ethnicity. We are committed to providing equal opportunity for all and believe that diversity in the workplace creates a more vibrant richer work environment that advances the goals of our employees communities and the business.

    Remote Work : Employment Type :

    Fulltime

    Key Skills

    Business Development,Marketing,Pricing,Analysis Skills,Research Experience,Project Management,Research & Development,Strategic Planning,Financial Modeling,Leadership Experience,Management Consulting,Analytics

    Experience : years

    Vacancy : 1

    Salary : $189,000 - $272,000

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