COMMUNICATIONS DISPATCHER I

Position Description

*TYPING CERTIFICATE REQUIRED*

The County of Fresno Sheriff-Coroner-Public Administrator's Office seeks enthusiastic and motivated individuals with exceptional communication skills interested in a public safety career as a Communications Dispatcher I.

The Communications Dispatcher I, utilized in the communication center of the County of Fresno Sheriff-Coroner-Public Administrator's Office, is primarily oriented to receiving and responding to emergency calls by telephone or radio; keying data such as name, address and nature of the emergency into a computer; dispatching law enforcement personnel; referring call or caller according to policy and procedure; and monitoring the location and activity of field units at all times.

Incumbents must be available to perform shift work in a twenty-four (24) hour, seven (7) day per week operation. APPLICANTS MUST BE WILLING TO WORK OVERTIME IF NECESSARY AND SHIFTS AS ASSIGNED INCLUDING NIGHTS, WEEKENDS AND HOLIDAYS.

As a condition of employment candidates must undergo and pass a thorough and detailed personal background investigation, medical, and polygraph or Computer Voice Stress Analysis examination. These investigations include employment and credit histories, arrest/criminal records, drug/alcohol use, and personal conduct. This list is neither inclusive nor exclusive; other relevant areas may be investigated and verified. Background materials for failed candidates are retained for three years.

Samples of Duties

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Knowledge, Skills and Abilities

Please click here to view the Knowledge, Skills and Abilities.

Minimum Qualifications

OPTION 1:

Education: Completion of thirty (30) semester units of course work that is acceptable within the United States' accredited college or university system.

OPTION 2:

Experience: One (1) year of full-time, paid work experience obtaining information via telecommunications equipment while using a computer to enter data and process information.

OPTION 3:

Certificate: Completion of a Public Safety Dispatcher's Basic Course certified by the California Commission on Peace Officer Standards and Training.

In addition to the options listed above, the following is also required:

Other: Ability to type thirty-five (35) net words per minute.

Note: Permanent status may not be obtained in this classification. Incumbents must advance to the Communications Dispatcher II classification within two (2) years from the date of initial employment or be rejected during the provisional appointment.

• It is the applicant's responsibility to notify Human Resources of any email address, mailing address, and telephone number changes.
• Notices from Human Resources will be sent via email only.

• A complete, accurate Fresno County employment application must be submitted online only and shall include:
  • All education and work experience to demonstrate the applicant meets the minimum qualifications.
• A copy of your degree or transcripts that verify possession of the required education; unofficial transcripts are acceptable.
  • If education was completed outside the United States' accredited college or university system, documentation that the education is comparable to that received within the United States' system must be provided by the closing date and time of this recruitment.
• A copy of a valid Public Safety Dispatcher's Basic Course certificate from the California Commission on Peace Officer Standards and Training.
• A typing certificate.
• Supplemental Questionnaire

• Resumes and attachments are not accepted in lieu of a completed employment application.
• Incomplete or inaccurate applications will be disqualified.
• Submissions must be received by the closing date and time of this recruitment. Amendments will not be accepted after the filing deadline.
• Applications submitted via U.S. mail, email, fax, or in person in our office will not be accepted.

• The eligible list for this recruitment may be extended up to 12 months, and may be used to fill both extra-help and permanently allocated positions.
Individuals selected for extra-help appointment may be transitioned to a permanently allocated position at a later date as authorized by the Fresno County Personnel Rules.