Training Facilitator

SUPERVISORY RESPONSIBILITIES

None.

SUMMARY

Under general supervision, the Training Facilitator is responsible for training seniors sixty years and older on the usage of technology and smart devices.

Assist in the fulfillment of the Agency’s vision, “A strong Fresno County where people have resources to shape their future free from poverty.”

DUTIES AND RESPONSIBILITIES/ESSENTIAL FUNCTIONS

Provides training for seniors in an individual or group class setting to teach technology basics including use of smart phones and tablets, setting up and using email and social media, how to use the internet safely, web conferencing, and other related technology training.

Uses provided curriculum to conduct trainings.

Trains mentors, tutors and communicates seniors registered for classes and workshops on technology topics and device usage. Individual classes may be conducted for those who cannot attend group classes.

Ensures clients meets eligibility requirements of the program.

Travels for agency business to designated class locations to conduct technology classes and workshops.

Schedules classes efficiently by geographic location to conduct multiple on-site classes per day.

Maintains daily appointment scheduling calendar. Responsible for client contact to schedule regular meetings / trainings. Confirms appointments prior to travel.

Responsible for keeping ATP Coordinator and Program Assistant informed of weekly schedule by entering electronically on program calendar and calendar print outs if necessary.

Travels for agency business using reliable transportation.

Maintains regular attendance and punctuality.

Works evenings and weekends as required.

Performs other duties as assigned.

QUALIFICATIONS

To execute this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

EDUCATION:

High school diploma or GED.

Associate’s Degree or certification in Information Technology. Additional relevant work experience may substitute required education on a year-by-year basis.

EXPERIENCE:

Two (2) years’ experience with Zoom web-based conferencing, iPad tablets and smart devices, social media on multiple platforms, training software, and other technology-based communication systems required.

Experience working with seniors and/or experience with persons with disabilities, preferably with training experience, highly desirable.

OTHER QUALIFICATIONS:

Patience and ability to keep a professional and kind demeanor while working with a group of people

that have little to no previous experience in technology use is priority. Ability to maintain

professionalism while having to repeat oneself multiple times.

Ability to travel in rural areas if needed.

Ability to work independently and troubleshoot/resolve issues.

Proficient in Microsoft Office Suite including Excel and related business software.

Effective presentation, written and verbal communication skills.

Willing to work non-traditional hours and days to meet the needs of this position.

Bilingual in English and Spanish or other secondary language preferred based on the needs of the clients and the program.

Maintain a valid California driver’s license, reliable transportation, adequate auto insurance as required by State law, and insurability by agency carrier for those driving agency vehicles.

PHYSICAL DEMANDS

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is regularly required to sit; use hands and fingers to handle or feel; and talk or hear. The employee frequently is required to stand, walk, and reach with hands and arms. The employee is occasionally required to stoop, kneel, crouch, or crawl. The employee must regularly lift and/or move up to 10 pounds, frequently lift and/or move up to 25 pounds, and occasionally lift and/or move up to 50 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus.

WORK ENVIRONMENT

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is occasionally exposed to outside weather conditions. The noise level in the work environment is usually moderate.

REV. 3/5/2025