What are the responsibilities and job description for the IT Support Specialist II position at Fresno First Bank?

Description : Who We Are :

FFB, a dynamic and acclaimed single-branch bank born in the heart of Fresno, CA in 2005, is on a mission to redefine the banking experience. Our commitment to delivering top-notch banking services has propelled us to the forefront of the industry, earning us accolades and recognition. At FFB, we recognize the uniqueness of each individual who walks through our doors, and our dedicated team strives to craft personalized banking solutions that cater to their distinct needs.

What sets FFB apart is not just our Fresno roots but the diverse talents that make up our team, hailing from every corner of the country. We firmly believe that our people are our greatest strength, and we're constantly on the lookout for ambitious and passionate individuals who align with FFB's vision, regardless of their location.

If you're ready to be part of a winning team and contribute to our ongoing success story, we invite you to apply and join the FFB family!

Recent Achievements Speak Louder Than Words :

2024 - American Banker - #1 Top Performing Publicly Traded Bank with under $2b in assets
2023 - American Banker - "Top 5" Community Bank in the Country #4
2023 - OTCQX - Best 50 Companies #3
2023 - 5-star Rating Bauer Financial

What You Should Expect While Working at FFB :

Company ownership through our Employee Stock Ownership Program (ESOP)

A friendly, close-Knit work culture that encourages growth

Opportunities to Participate in Community Networking Events

Benefits Package

o Medical / Dental / Vision

o Life Insurance

o Paid Vacation

o 401(k) Retirement Plan

o Training & Development

o Tuition Reimbursement

o Employee Assistance Program

o Internal Job Posting & Referral Program

Ideal Candidate :

FFB prides itself on its core values of Teamwork, Relationship, Authenticity, and Commitment (TRAC). We expect that our team members will reflect these values in the workplace in various ways :

Teamwork – We collaborate, hold each other accountable, and win together.

Relationship – We are trustworthy, transparent, and respectful.

Authentic – We are humble, vulnerable, and we speak up.

Commitment – We are owners...Be hungry, responsive, and have a sense of urgency.

About the Position :

The IT Support Specialist II is responsible for providing intermediate-level technical support for electronic systems including databases, software, operating systems, personal computing devices, and business equipment. This role manages escalations from our staff either from MSP or internal support, coordinates with external vendors, and ensures system functionality according to company standards.

Essential Duties :

Provides advanced laptop provisioning and user onboarding support.

Manages IT asset inventory, deployment, and secure disposal.

Troubleshoots software and hardware issues; escalate complex issues as needed.

Process and fulfill system access requests, including new hire setups and access changes.

Administers core systems such as Office 365, Active Directory, Windows OS, NuPoint Core and more

Acts as a liaison with external vendors and IT management service providers.

Communicates system updates, outages, and maintenance schedules.

Ensures documentation is accurate and up-to-date.

Supports internal security practices by responding to managed security alerts.

Participates in IT-related projects and initiatives as assigned.

Demonstrates knowledge of and adherence to EEO policy; shows respect and sensitivity for cultural differences; educates others on the value of diversity; promotes working environment free of harassment of any type; builds a diverse workforce and supports affirmative action.

Assures compliance with all Bank policies, procedures and processes, and all applicable state and federal banking laws, rules, and regulations, and adheres to Bank Secrecy Act (BSA) responsibilities that are specific to the position.

Follows policies and procedures; completes administrative tasks correctly and on time, including mandatory Bank Compliance Training; supports the Bank's goals and values; benefits the bank through outside activities.

Treats people with respect; keeps commitments; inspires the trust of others; works ethically and with integrity; upholds organizational values; accepts responsibility for own actions.

Requirements :

Minimum 3 years of relevant experience in IT support.

Proficient in supporting Microsoft technologies (Azure AD, Windows Server, Exchange, Teams, Office 365).

Strong troubleshooting skills and critical thinking ability.

Excellent communication and customer service skills.

Relevant certifications such as CompTIA A , Network , or Microsoft certifications.

Compensation details : 27-33 Hourly Wage

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