What are the responsibilities and job description for the Zoo Ranger position at Fresnos Chaffee Zoo Corporation?
GENERAL PURPOSE
This position is responsible for providing a visible and positive presence to Zoo guests to promote safety, adherence to zoo rules, and a fun, engaging experience.
Full-Time employees receive our comprehensive compensation package which includes 100% employer paid Medical/Dental/Vision, Employee Assistance Program, 401k, 10 Paid Holidays, Paid Sick and Paid Vacation time on an accrued basis. The pay range for this position is $17.52 - $23.00 per hour. Offers will be based on the successful candidate's experience.
ESSENTIAL ACCOUNTABILITIES
- Walks throughout the assigned area(s) to maintain a visible presence in the Zoo for guests. Greets guests in a friendly, professional manner and demonstrates an approachable, service-focused demeanor.
- Engages proactively with guests to provide directions, resolve concerns, offer assistance, and ensure a positive and safe experience regarding other aspects of Zoo operations.
- Monitors guest activity and addresses violations of Zoo rules to the Environmental Health and Safety (EHS) management in a professional manner.
- Provide emergency medical assistance to guests and staff with First Aid supplies, including CPR, AED, and O2 support, until advance medical personnel arrive.
- Alert EHS management of incidents requiring additional attention or treatment.
- Assists in reuniting lost and found children with parents or guardians.
- Serves as a primary point of contact in emergency scenarios (Incident Commander), assisting with coordination and communication with first responders and Zoo leadership.
- Provides crowd control as needed during peak attendance periods and special events.
- Opens secures and activates all building alarms in accordance with Zoo procedures.
- Provides escorts and equipment for animal transport, and some zoo deliveries.
- Maintains a high level of situational awareness while walking or standing for extended periods throughout the zoo, including during inclement weather.
- Ability to safely operate a vehicle for business purposes including but not limited to going to and from the zoo’s facilities and offsite.
- Participates in emergency drills and debriefs and may be designated to be the primary responder during certain scenarios, under the direction of the EHS leadership team.
- Completes other duties as assigned.
EDUCATION AND JOB QUALIFICATIONS
High School diploma or equivalent GED- Minimum one-year related experience in security, emergency response, or customer service environment.
- Strong verbal English communications skills required both oral and written. Bilingual (Spanish or Hmong) communication skills a plus.
- Ability to deal calmly and authoritatively with the public and to work under considerable pressure in crowds and with difficult members of the public.
- Basic Life Support, AED, CPR, First Aid, O2 every 2 years.
- A valid California driver's license, valid vehicle insurance, enrolled in the CA Employer Pull Notice program and successful completion of the FCZ Drivers Training Program required.
- Must be able to register as a proprietary private security officer with the California Bureau of Security and Investigative Services. (BSIS)
- Proficient computer skills required in Microsoft Office.
PHYSICAL REQUIREMENTS
These are the physical and mental requirements of the position as it is typically performed. Inability to meet one or more of these physical or mental requirements will not automatically disqualify a candidate or employee from the position. Upon request for reasonable accommodation, the Zoo may be able to adjust or excuse one or more of these requirements, depending on the requirement, the essential functions to which it relates, and the proposed accommodation.
Must be able to walk and/or stand for prolonged periods, including during high temperatures or special events.- The employee must be able to lift or carry up to 25 pounds.
- Must be able to respond to emergency scenes, potentially requiring running, lifting, or assisting guests in distress.
- Visual acuity to read printed instructions and safety information, and to assess animal and guest activity at close range and at a distance.
- Ability to receive detailed information through oral communication (in person and via telephone), at normal speaking levels with or without correction.
- Having moderate mechanical dexterity abilities to allow the candidate to manipulate objects and respond to related environments (locks, gates, doors, alarm systems) as needed.
WORK ENVIRONMENT
- Primarily functions outdoors, with exposure to heat, cold, insects, poor air quality, and inclement weather.
- Works in close proximity to Zoo animals.
- Occasional local travel may be required.
- Must be available to work evenings, overnight, weekends, and holidays.
Salary : $18 - $23
