What are the responsibilities and job description for the Store Manager position at Frette?
We are currently seeking an experienced Store Manager for our retail store at Stanford Shopping Center in Palo Alto, CA .
At Frette we expect all employees to be team players by demonstrating a high degree of integrity and by contributing to a positive environment that is fun, professional, productive, and team-oriented. Employees are required to contribute to maintaining all brand and operating standards consistently while ensuring a high level of customer service through extensive product knowledge and product ownership.
The Store Manager is responsible for Leadership, Sales, and Operations, as described below.
LEADERSHIP :
Coach, motivate, and inspire team members to accomplish store goals and maximize their performance by working alongside them on the sales floor and supporting them where needed.
Create a high-performance culture in-store by setting clear expectations and targets, analyzing team performance, holding team members accountable, and giving appropriate and prompt feedback, including actively managing poor performance.
Participate in attracting, recruiting, and onboarding a high-performing team.
Train team in all aspects of the business including product knowledge, client experience, and retail systems.
Conduct monthly touchbases discussing results, areas of opportunities, and developing action plans.
Lead daily huddles and monthly store meetings, delivering key business communication, daily objectives, and team-building opportunities.
Provide feedback to the Retail Director when a policy or procedure is difficult to manage or enforce and / or with ideas for improvement.
Liaise with corporate partners on business strategies and opportunities.
Monitor the team’s adherence to company policies and procedures.
SALES :
Operate as a Frette Brand Ambassador and lead by example on the selling floor, embracing Frette’s selling ceremony, confidently speaking to the product as well as Frette’s heritage and craftsmanship.
Support Sales Specialists using CRM and clienteling tools to acquire and retain their client base.
Actively monitor customer satisfaction and outreach to drive continuous improvement.
Network within their neighborhood to create partnerships with showrooms, designers, hospitality, and property managers.
Contribute toward client experience by offering white glove services to clients including home installations, consultations, Bespoke services, and home deliveries.
Strong grasp on KPI’s and ability to strategize when performance standards are not met.
Manage and resolve customer service issues with the end goal of retaining the client relationship.
OPERATIONS :
Completes store operational requirements including but not limited to accurate monthly schedules, end of month recap, and expense reports.
Maintains the stability and reputation of the store by complying with legal requirements.
Drives continuous improvement in stockroom processing and replenishment procedures.
Minimizes loss by ensuring all loss prevention procedures are followed and adhered to.
Maintains operations by initiating, coordinating, and enforcing program, operational, and personnel policies and procedures.
Efficiently execute the following daily performance needs, including but not limited to : opening and closing store procedures, cash handling, charge sends, returns and exchanges, resolving client concerns as well as completing and relaying all required reporting.
Participate in the processing of new shipments and help the team to keep the receiving and back stock area clean and organized.
Participate in maintaining visual standards, including VM rotations, bed changes, and daily VM and cleanliness standards.
Participate in bi-annual inventory.
Liaise and partner with IT on any helpdesk-related inquiries.
Local travel to the offsite storage facility and bank as needed.
SKILLS AND QUALIFICATIONS :
Minimum 10 years of retail management experience, preferably within a luxury environment.
Must possess and consistently exhibit the competencies relative to the position.
Proficiency with retail operating systems including POS, Microsoft Office, and Google Workspace.
Industry awareness and strong business acumen, including the ability to analyze selling reports, identify business trends, and react quickly to the needs of the business.
Detail-oriented with strong organization and follow-up skills.
Ability to manage competing priorities in a fast-paced environment.
Strong interpersonal and written and verbal communication skills including the ability to lead discussions in diverse groups of varying size.
Excellent time management and problem-solving skills as well as the ability to use good judgment and make strong independent decisions.
Demonstrates an inspirational attitude that contributes to a positive team environment.
Team-oriented but also self-driven with an entrepreneurial spirit.
Ability to build and maintain effective working relationships with team members and business partners along with willingness to set and maintain high standards of performance.
Flexibility to work a retail schedule which will include evenings, weekends, and holidays.
PHYSICAL REQUIREMENTS :
Ability to lift and mobilize small to medium items up to 40 lbs. while utilizing appropriate equipment and techniques.
Ability to maneuver effectively around the boutique floor, stock room, and offsite.
Position entails prolonged standing, twisting, stooping, kneeling, squatting, bending and OSHA approved ladder safety.
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