Customer Service Supply Chain Coordinator (CIC)

Benefits/Perks for US Office/Remote Employees (2024)

• Environment: For applicable positions, we offer hybrid work & provide a one-time stipend to enhance your remote work capabilities. While in the office, the dress code is business casual.
• Paid Time Off: 17 days PTO 3 sick/personal days; 12 holidays; 8 hours Volunteer Time Off; 2 weeks parental leave (new parents within 6 months of the birth or adoption of a child, after 2 months of employment). Finished your 40 hours? At 2:00 on Friday, leave for the weekend!
• Tuition Reimbursement after 6 months of employment
• Referral Bonus
• 401(k): We match 100% of the first 3% you contribute, and 50% of the next 2%. You are always 100% vested in all contributions to the plan.
• Employee Assistance Program (EAP): Call the EAP 24/7 for confidential assistance with nearly any personal matter you may be experiencing. You and your family have access to five free consultations with a licensed clinician per issue per calendar year. Financial & legal counseling is also available free of charge.
• Insurance Summary (FTE 30 hours/week): Medical 4 plan options through Blue Cross Blue Shield of Illinois (BCBS); Dental Low or High PPO options through BCBS; Vision contributions covered by the company with coverage through BCBS; Flexible spending accounts for health and dependent care (HSA for high deductible plan); Basic life and accidental death and dismemberment (AD&D) at 2.5x your annual earnings; Short & long-term disability if you have a qualified disability due to accident or illness & first 4 weeks of STD paid at 100%; MDLIVE 24/7, on-demand, virtual visits with a board-certified doctor or nurse practitioner for minor illnesses, as well as board-certified psychiatrists, psychologists, and other licensed clinician; Health Advocate to assist with enrollment questions, complex conditions, find specialists, address eldercare issues, clarify insurance coverage, work on claim denials, and help negotiate fees for non-covered services.

Responsible for daily operational tasks to ensure the smooth processing of customer orders, deliveries, invoices, and execution of further documents and incidents (complaints, returns, credits, etc.).

Responsibilities:

• Work with clients on shipments, receivables, receipts of goods, reserves, and claims
• Work in SAP to manage the customer database; load orders; invoices; picking/unpacking of goods; registration of shipping documents; control of accounts receivable; returns; statement of goods for managers and for events; maintaining a register of write-offs of goods; establishment of a price list and maintenance of discounts for distributor; maintenance of prices/conditions and customer master data
• Daily formation of the schedule of shipment of goods for a warehouse, planning of joint work
• Monitor the level of service and delivery times, proposing possible solutions for improvement in order to reach the company's targets
• Receive complaints from customers, ensuring an efficient solution to the claim and a quick closure of the process
• Interact with transport companies, and work with the Sales and Marketing Department (control over the implementation of the sales plan; launch of marketing campaigns, timing control; compliance with conditions; information letters for employees and partners)

Qualifications:

• Bachelor's Degree preferred
• 2 years of experience in a production customer service/supply chain role
• Strong knowledge of ERP-based programs (SAP or similar), as well as EDI and MS Office (particularly Excel)
• Ability to make important decisions in a fast paced environment that affect company metrics and have financial implications
• Must be able to multi-task and work on multiple projects at one time
• Problem solving skills, including the ability to diffuse situations and immediately offer solutions

Freudenberg Household Products (FHP) is the consumer products and professional cleaning product division of the Freudenberg Group – a multi-billion dollar, multi-national, privately held organization headquartered in Germany. The Freudenberg Group employs some 50,000 people in 60 countries worldwide and generates sales of over 10 billion euros. Freudenberg has businesses in the automotive, medical device, battery and fuel cell division and focuses on continuously developing new technology in every sector.

In some parts of the world, our division is known as Freudenberg Home and Cleaning Solutions (FHCS) and has individual operating companies in many countries, employing more than 3,200 people and hosting a distribution network in 35 countries. Our vision, making our world cleaner, includes a mission of providing superior home and cleaning products that are built to last for consumer households and professional cleaners.

O-Cedar is the well-established brand of FHCS in the United States. The products have more than 115 years of history in the US market and O-Cedar is the number one brand in the durable floor cleaning category in the US. O-Cedar products can be found in many retailers such as Walmart, Target, Home Depot, Costco and Amazon. In Canada, the brand is known as Vileda. It is the strength of our leading brands such as Vileda and O-Cedar that we continuously reinvent our solutions to make the consumers’ lives easier.

Our Vileda Professional team develops and manufactures leading edge cleaning solutions for professional users in various application areas, such as Healthcare, Controlled Environment, and General Building Cleaning. With over 50 years in the business, we know what needs professional users in different environments have. We offer solutions that help them to clean faster, more effectively, and at lower total costs. Based on sustainability principles, innovation in cleaning has always been a main focus in the daily work of Vileda Professional.

One of our core values is embracing a culture of diversity and inclusion. Our most important asset is our people, of all ages and genders, with their different cultural backgrounds and talents. Promoting our employees and inspiring them to take on the multifaceted tasks at Freudenberg in the long-term – this is the key to our success. We are devoted to our employees’ well-being and personal development. We embrace all forms of diversity and inclusion and show understanding and respect in our dealings with each other. We promote a multi-cultural environment where employees work together in worldwide teams to reach their full potential and enrich our culture. Our goal is and will always be to mirror this diverse and inclusive culture in our organization.

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