General Manager | Fine Dining | Aspen

Premier fine dining restaurant in the heart of Aspen, CO is looking for a hospitality driven professional to take on the position of General Manager. The GM will oversee all aspects of operations for the restaurant and assist the Owner to ensure that day-to-day business operations run smoothly and efficiently. The GM will play a direct role in bolstering our company culture, team member training, overall guest experience, and ensuring that office and administrative tasks are completed correctly and in a timely manner. The GM is responsible for operating in line with budget goals including labor percentages, COGS, and sales numbers. The best candidate will thrive by working closely with the Owners, Executive Chef, Director of Beverage, and line level staff to promote and drive the team culture.

Job Responsibilities

• Understand, implement, and execute policies, procedures, and standards related to daily business operations
• Manage and supervise the team on the floor, nurturing a positive work environment while ensuring that all business objectives and quality standards are met
• Strong knowledge, adherence, and implementation of all policies and procedures regarding personnel and administer prompt, fair and consistent corrective action for any and all violations of company policies, rules, standards and procedures including restaurant culture
• Be willing to discipline a subordinate and accurately document an incident as needed
• Ensure safety and sanitation procedures are known, understood, and followed
• Schedule staff in accordance with anticipated business needs, while also meeting labor cost objectives
• Prepare reports as required, relating to procedures, efficiency, attendance, etc.
• Respond to and resolve customer complaints and comments as needed
• Become proficient with our POS “Toast” system and be prepared to train new and existing team members in our computer dining software
• Maintain proper music volume levels, lights, and overall restaurant appearance and ambiance
• Be ready and willing to actively participate in service tasks such as : bussing tables, running food / drinks, re-marking flatware / glassware, stocking items in server stations, preparing drinks, taking reservations, and processing guest payment & house account interface
• Program POS buttons to ensure items are accurate in description and price
• Assist in ordering dry goods, office supplies, and other useful items for the restaurant
• Maintain excellent care of the physical space including restaurant cleanliness and organization
• Execute excellent delegation skills and possess the ability to make quick decisions and problem solve on your feet
• Continually mentor and provide opportunities to advance the education and development of staff as it relates to food and beverage service
• Showcase great listening skills and be able to take direction from individuals in higher-level positions.
• Fully understand and comply with all federal, Colorado, Pitkin County and municipal laws and regulations that pertain to health, safety and labor requirements of the restaurant, employees and guests
• Attend all scheduled employee meetings and bring suggestions for improvement. Be present during all executive meetings; prepared to respond comprehensively to all questions, concerns, and issues regarding Public Relations, Costs and Human Resources
• Ensure that all equipment and the overall environment is kept clean and in excellent working condition through personal inspection and by following the preventative maintenance programs
• Take a direct role in performance reviews for existing team members
• Handle money, deposits, and accurately process daily tip sheets for FOH staff
• Have a working knowledge of restaurant equipment and service companies related to the specific equipment we use
• Become literate in P&L forms and forecasting relevant data and percentages
• Be proficient in staff mediation when necessary alongside proper documentation of such meetings
• Test staff regarding their menu, beverage, and service knowledge
• Assign sections to servers and bartenders when needed
• Cut” staff as necessary to mirror business levels
• Ensure that staff side-work is properly completed on a daily basis
• Be willing and prepared to go “above and beyond” for our guests during service
• Assist with daily, nightly & as needed trips to bank for change and deposits
• Assign cleaning, follow thru & seasonal duties to staff as needed

Job Qualifications

Salary : $95,000-$115,000 DOE

Benefits :

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Salary : $95,000 - $115,000