Supplier Quality Engineer

Who We Are

Frida is more than a brand built to support parents. We get parents. We know all about the often unbelievable realities of parenthood, because we’ve been in the trenches. Over the last 9 years, we’ve dedicated ourselves to developing the tools (and sometimes the tips, too) that help simplify parenting - and it all started with snot. Since the launch of our cult-favorite NoseFrida, The SnotSucker, we’ve innovated and launched over 100 products that provide quick and easy solutions to age-old parenting problems. We also launched Frida Mom in 2019, with products to help women with the transition through the fourth trimester into motherhood. Today, Frida holds over a 70% share of its main category, and our products can be found in over 50 countries and in over 40,000 stores throughout the US - in every retail channel from mass-market, grocery, chain drug, and specialty stores. For 9 years, we’ve had parents’ backs as they navigate the parts of parenthood you don’t usually see on the ’gram with honest and raw messaging to provide the answers to questions they didn’t even know they had. And, we’re just getting started.

How You Will Make an Impact

Frida is looking for a Supplier Quality Engineer to join our Operations team to take the lead in managing our critical supplier relationships and ensuring the quality and compliance of all our products. In this pivotal role, you will serve as the primary quality interface between Frida and our supplier network, leading qualification processes, conducting risk assessments and audits, investigating quality issues, and driving continuous improvement initiatives—all while ensuring strict adherence to FDA regulations, ISO 13485 and international standards. The ideal candidate combines technical expertise with strong relationship management skills to maintain our high standards of product quality and safety. 

Responsibilities to include:

• Supplier Qualification & Management
• Lead the qualification process for new suppliers, conducting risk assessments, capability evaluations, and quality system audits.
• Develop and maintain the Approved Supplier List (ASL) based on performance, compliance, and risk analysis.
• Collaborate with procurement and R&D to ensure suppliers meet technical and regulatory requirements.
• Establish and monitor supplier Key Performance Indicators (KPIs), such as defect rates and compliance metrics.
• Supplier Audits & Compliance
• Plan, execute, and document supplier audits in compliance with FDA, ISO 13485, and internal quality requirements.
• Ensure suppliers implement corrective and preventive actions (CAPAs) for any non-conformances identified during audits.
• Maintain supplier audit schedules and track follow-up activities to ensure timely resolution of findings.
• Supplier Issue Management & Continuous Improvement
• Investigate supplier-related quality issues, including non-conforming materials, component failures, and deviations.
• Work closely with suppliers to implement process improvements, reduce defects, and enhance product reliability.
• Regulatory Compliance & Documentation
• Ensure supplier documentation, such as Certificates of Compliance (CoC) and process validations, meet regulatory requirements.
• Maintain supplier-related quality records in compliance with ISO 13485, and other relevant standards.
• Support regulatory and customer audits by providing supplier-related quality documentation and evidence of compliance.
• Cross-Functional Collaboration
• Partner with Operations, Engineering, and Procurement teams to resolve supplier-related manufacturing issues.
• Participate in Design Review meetings to provide input on supplier capabilities and constraints.
• Support complaint investigations related to supplier components and materials.

What You Will Need

• Bachelor's degree in Engineering, Quality, or related technical field.
• 4 years of experience in supplier quality within the medical device industry.
• Thorough knowledge of FDA regulations, ISO 13485, and medical device quality systems.
• Certified quality professional (CQE, CQA, or equivalent) preferred.
• Experience with risk management methodologies (FMEA, FTA) and statistical process control.
• A keen eye for detail and a results-driven approach
• Strong auditing skills with demonstrated ability to identify and resolve quality issues.
• Excellent verbal communication skills with ability to speak effectively with clients, vendors, management staff and employees of organization
• Working knowledge of Microsoft Excel, Word, Access, Visio, and documentation control software (preferably Aras PLM), material management software, and statistical application software 
• Willingness to travel (approximately 20-30%) for supplier audits and assessments.

Who You Will Work With

Frida is an organization that values collaboration and community. As the Supplier Quality Engineer, you will work closely with Operations, Engineering, and Procurement teams. 

Our Ways of Working

Frida HQ is located in Miami, Florida and approved roles have the flexible option to work remotely both Mondays and Fridays with the benefit of connecting in person Tuesdays - Thursdays.

Why You Will Love Working at Frida

• Robust health benefits including:
• Comprehensive medical, vision, and dental plans
• Employer paid life insurance
• Supplemental insurance options including Accident Insurance, Short-Term Disability and Long-Term Disability 
• FSA & HSA
• 401k matching up to 4% with immediate vesting.
• Generous paid time off program including elective PTO days, federal holidays, sick/wellness days, and a birthday floater.
• Flexible paid pregnancy and parental leave.
• Weekly wellness programming designed to maximize personal time and minimize time spent investing in personal care outside of work hours. This includes a variety of programming such as in-office manicures & pedicures, blowouts, massages, and carwash services.
• Dog friendly office - feel free to bring your best buddy with you to work! 
• Learning & development opportunities for professional and personal growth
• Company-wide events & outings. Team engagement is at the center of our culture. This ranges from small department-specific teambuilding or informal outings to our annual Fam Jam family carnival that celebrates the people in your life who support you in bringing your best self to work each day. We also host an annual Day of Service to support our local Miami community, and provide a variety of volunteer opportunities throughout the year that support our mission to serve parents and children.
• Exclusive employee product discounts.

Frida provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected Veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

By applying for this position, you acknowledge and understand that your information will be used as described in Frida's Job Applicant Privacy Policy: https://frida.com/pages/fridababy-job-applicant-privacy-policy