What are the responsibilities and job description for the Multi-Site Leasing Consultant position at Friedman Realty Group?
The Leasing Consultant is responsible for building relationships with current and prospective residents in order to sustain high occupancy, promote resident satisfaction, and provide stellar customer service. In this role you will tour available apartments with prospective residents, process applications, leases, and renewals, as well as review lease terms and prices, and assist with resident service requests. As the primary point of contact within your office, you are quick to connect with others and you make interacting with our company a pleasant experience.
This position will cover All Locations on an as needed basis in Southern NJ & Eastern PA.
ABOUT YOU
- You value customer service. Simply put, it’s your job to make sure our residents and prospective residents feel well-cared for and genuinely proud to live at our communities. Show them we care.
- You’re a people-person. You are a naturally social person who enjoys connecting with people and building relationships.
- You’re detail oriented. Every detail counts. Whether it’s creating market reports, preparing lease agreements, posting apartment ads, or logging traffic information, you have a keen focus on the details.
- You’re flexible. Whether it’s touring an apartment, following up on sales leads, taking down a resident service request, answering resident questions, or even changing your work schedule, you thrive in a dynamic environment in which you need to juggle multiple tasks and priorities.
ROLE RESPONSIBILITIES
The responsibilities listed below are not all-encompassing. Other related duties may be assigned. Essential duties are designated with an asterisk.
- Contributes to the curb appeal on a daily basis, ensuring a pristine community presentation including models, tour path, amenities, vacant ready apartments, leasing center and offices (where applicable)
- Strives to meet or exceed occupancy and retention goals set on a weekly, monthly, and annual basis
- Assists the Assistant Property Manager and/or Property Manager in developing and implementing marketing initiatives
- Establishes and maintains an effective sales approach to convert phone calls to tours and tours to leases
- Ensures guest information is complete and accurately entered into the property management software
- Tours prospective residents, processes applications, follows up with leads
- Ensures completion of all required paperwork for applications, move-ins and renewals
- Assists in the investigation and resolution of resident complaints
- Maintains professional and timely communications with residents and prospective residents
- Assists in planning and attending resident functions and other resident retention programs
- Ensures apartments are ready for new residents
- Works as part of a team and assists team members as needed
- Follows policies relating to but not limited to Fair Housing, OSHA, and Friedman Realty Group
QUALIFICATIONS
- High School Diploma or equivalent
- Superior sales skills with 1 years’ experience in a customer service or sales oriented role
- Excellent communication skills and strong professionalism
- Computer proficiency with various industry software; experience with Entrata preferred
- Ability to perform in a busy, changing, multi-tasking work environment
- Willingness to maintain a flexible, 7 day a week schedule
- Verbal, math and reasoning skills
Job Type: Full-time
Pay: From $30.00 per hour
Benefits:
- Dental insurance
- Employee assistance program
- Health insurance
- Paid time off
- Retirement plan
- Vision insurance
Schedule:
- Monday to Friday
- Rotating weekends
- Weekends as needed
Work Location: On the road
Salary : $30
