What are the responsibilities and job description for the Representative Customer Service Expert position at Friedman Retail Consulting?
Job Overview
We are seeking a dedicated Customer Service Representative to effectively manage customer inquiries and resolve complaints. This role involves processing orders and modifications while addressing customer concerns across multiple communication channels. The ideal candidate will demonstrate composure when faced with frustrated customers and possess proficiency in computer operations.
Key Responsibilities
We are dedicated to fostering professional development and offer pathways for career advancement as you demonstrate your skills in customer service management.
Company Culture And Values
Our organization values professionalism, empathy, and teamwork, creating a supportive work environment for both our customers and employees.
Employment Type: Full-Time
We are seeking a dedicated Customer Service Representative to effectively manage customer inquiries and resolve complaints. This role involves processing orders and modifications while addressing customer concerns across multiple communication channels. The ideal candidate will demonstrate composure when faced with frustrated customers and possess proficiency in computer operations.
Key Responsibilities
- Uphold a positive, empathetic, and professional demeanor toward customers at all times.
- Respond promptly to inquiries and provide timely solutions.
- Engage with customers through diverse communication channels.
- Acknowledge and resolve customer complaints efficiently.
- Acquire comprehensive knowledge of our products to address customer questions.
- Process orders, forms, applications, and requests accurately.
- Maintain meticulous records of customer interactions and transactions.
- Collaborate with team members as needed.
- Contribute feedback on the customer service process for continuous improvement.
- Support and mentor junior customer service representatives.
- Ensure a high level of customer satisfaction through professional support.
- Excellent communication skills across various channels.
- Ability to remain calm and composed under stress.
- Proficient in operating computer systems.
- Problem-solving skills and a customer-focused mindset.
- Prior experience in customer support or a related field.
- High school diploma, general education degree, or equivalent.
- Comfort and proficiency in computer usage.
- Demonstrated ability to handle customer inquiries and complaints effectively.
We are dedicated to fostering professional development and offer pathways for career advancement as you demonstrate your skills in customer service management.
Company Culture And Values
Our organization values professionalism, empathy, and teamwork, creating a supportive work environment for both our customers and employees.
Employment Type: Full-Time