What are the responsibilities and job description for the Representative Customer Service Specialist position at Friedman Retail Consulting?
Job Overview
We are seeking an experienced Customer Service Representative dedicated to providing exceptional support to our clients. In this vital role, you will be responsible for addressing customer queries and resolving complaints efficiently. You will also process orders and modifications, ensuring that customer interactions are handled through various communication channels with professionalism and empathy.
Key Responsibilities
Joining our team offers significant potential for personal and professional development. We are committed to fostering an environment where you can enhance your skills, take on new challenges, and grow your career within the company.
Company Culture And Values
Our organization values a diverse and inclusive workplace where every team member’s contributions are recognized and valued. We prioritize collaboration, integrity, and continuous improvement in all our endeavors.
Networking And Professional Opportunities
As part of our team, you will have numerous opportunities to network with industry professionals, participate in skill development initiatives, and collaborate on projects that enhance your professional expertise.
Employment Type: Full-Time
We are seeking an experienced Customer Service Representative dedicated to providing exceptional support to our clients. In this vital role, you will be responsible for addressing customer queries and resolving complaints efficiently. You will also process orders and modifications, ensuring that customer interactions are handled through various communication channels with professionalism and empathy.
Key Responsibilities
- Maintain a consistently positive, empathetic, and professional demeanor towards customers.
- Respond swiftly to customer inquiries across multiple platforms.
- Acknowledge and resolve customer complaints effectively.
- Attain comprehensive knowledge of our products to answer customer questions accurately.
- Process orders, forms, applications, and requests with attention to detail.
- Document customer interactions, transactions, and feedback meticulously.
- Collaborate with colleagues to ensure effective communication and service delivery.
- Offer constructive feedback on the efficiency of customer service practices.
- Oversee and mentor a team of junior customer service representatives, fostering a supportive environment.
- Strive to ensure customer satisfaction and deliver exemplary support.
- Strong verbal and written communication abilities.
- Excellent problem-solving skills with the capacity to remain calm under pressure.
- Proficiency in utilizing computers and various software applications.
- Effective organizational skills to manage multiple tasks.
- Previous experience in team management is beneficial.
- High school diploma or equivalent educational background.
- Proven ability to remain composed and professional in challenging situations.
- Familiarity with customer support systems and practices is preferred.
Joining our team offers significant potential for personal and professional development. We are committed to fostering an environment where you can enhance your skills, take on new challenges, and grow your career within the company.
Company Culture And Values
Our organization values a diverse and inclusive workplace where every team member’s contributions are recognized and valued. We prioritize collaboration, integrity, and continuous improvement in all our endeavors.
Networking And Professional Opportunities
As part of our team, you will have numerous opportunities to network with industry professionals, participate in skill development initiatives, and collaborate on projects that enhance your professional expertise.
Employment Type: Full-Time
